Overview Carenet Health is not authorized to hire in the following states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Bilingual in English and Spanish - Able to provide 2 monitors at least 22 inch with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare CSR role is $15.50 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req no: 5191

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions • Help patients execute personalized care plans and achieve their goals • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, and readiness to change • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress and adhere to treatment plans through regular check-ins • Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change • Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins • Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform • Identifying barriers to care and connecting patients with resources or internal support pathways • Collaborating in real time with clinicians and patient support teams

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change • Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools • Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform • Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways • Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack • Contributing feedback to improve workflows in a fast-moving, change-oriented environment