• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions • Help patients execute personalized care plans and achieve their goals • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, and readiness to change • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress and adhere to treatment plans through regular check-ins • Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change • Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins • Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform • Identifying barriers to care and connecting patients with resources or internal support pathways • Collaborating in real time with clinicians and patient support teams

• Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change • Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools • Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform • Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways • Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack • Contributing feedback to improve workflows in a fast-moving, change-oriented environment

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Reverse Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Reverse Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. Job Responsibilities: - Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting. - Assemble the complete loan package in proper order for underwriting. - Verify all required documentation (pre-underwrite) in the file. - Complete the required loan checklist. - Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting. - Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan. - Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. - Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. - Verify that vendor orders are complete, invoices are received and in the applicant’s E-file. - Manage pipeline by completing and submitting reports within allotted turn-around times. - Assist set-up of loans. - Document all communication related to the loan application in the conversation log. - Train and assist supervision of new Loan Processors and other processing personnel. - Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors. - Available to work varying hours and overtime if needed. Qualifications and Skills: - High School Diploma or equivalent. - Minimum of 5 years’ residential mortgage processing experience. - Experience with Encompass. - Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. - Knowledge of DU, LP, Microsoft Office, and Windows. - Excellent math and analytical skills. - Excellent communication skills. - Excellent prioritization and time management skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: $30.00 - $35.00 - Eligible for per file bonus The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.