• Compiles, analyzes and tests data for audits and projects. • Provides support for engagement lead to ensure successful project completion. • Interviews personnel responsible for specific processes under review. • Prepares required documents to support results and recommendations. • Participates in audits of departments and affiliated operating business units to determine compliance with internal policies and procedures. • Participates in operational/consulting projects involving departments and affiliated operating business units to identify opportunities to improve existing processes. • Completes engagement work plans typically in a team environment, including planning, fieldwork, report issuance and wrap-up on a timely basis. • Participates in the development of audit programs for new areas under review. • Participates in the testing and usage of AI as needed. • Maintains satisfactory attendance, to include timeliness.

Title: Operational Audit Associate (Hybrid) Location: Chicago, IL Job Description: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the Role: The Operational Audit Associate oversees audits of third-party collection agencies, law firms, and the internal recovery team to ensure compliance with the FDCPA and other regulatory requirements. This role evaluates operational processes, inventory management, and collection practices through onsite and offsite audits. The auditor also monitors key controls and compliance areas such as dialing regulations, payment processing, dispute handling, licensing, and contract adherence while providing oversight and recommendations to strengthen operational performance and regulatory compliance. This role reports to the Lead, S&O. Responsibilities: - Conduct quarterly onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess performance, operational processes, and regulatory compliance. - Audit inventory, accounts, and files forwarded to agencies to verify accuracy, completeness, and adherence to internal policies. - Review call recordings, written communications, and outbound collection activity (letters, emails, dialing, SMS, prerecorded messages, chat) to ensure compliance with the FDCPA and other applicable laws. - Evaluate key compliance and operational areas including dialing regulations, payment processing, disputes, settlements, payment plans, licensing, and contract adherence. - Identify deficiencies or non-compliant activities, document findings, and partner with agencies to implement corrective actions. - Prepare detailed audit reports and maintain records to support internal monitoring and regulatory reviews. - Collaborate with Compliance and Operations teams to stay current on regulatory requirements and industry best practices. - Provide recommendations to leadership regarding vendor performance, retention, or termination. - Conduct performance audits including liquidation rate analysis and improvement opportunities. Requirements: - Bachelor’s degree in Business or equivalent experience in collections at a creditor, lender, or collection agency/debt buyer. - 5–7 years of experience in collections operations, vendor management, or dialer strategy. - Experience in collections training, quality assurance, or compliance preferred. - Ability to identify audit findings, escalate issues appropriately, and manage relationships with agency or law firm leadership in a professional and assertive manner. - Strong written and verbal communication skills with the ability to collaborate across departments. - Proficiency in Microsoft Office and Google Suite. Compensation The budgeted annual salary range for this position is $72,000 to $104,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. #BI-Hybrid #LI-Hybrid Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave

• To become a member of the Expert Bill Review team and work with insurance defense attorneys, lawyers and legal spend industry executives in a supportive and success-driven environment. • Leverages legal expertise to apply customer-tailored billing guidelines and align each review with the customer’s goals and objectives. • Apply and evaluate uniquely tailored legal spend management protocols. • Consult with customers to design and/or enhance legal spend management guidelines and strategies. • Effectively communicate with law firms to discuss billing compliance inquiries and nuances of legal billing requirements. • Manage legal invoice volume and workflow in accordance with customized customer standards. • Use the proprietary Legal Spend Management platforms to implement and manage complex workflows, invoice routing, and customer requirements for data collection. • Build strong customer relationships by providing value that is mission critical to our partners’ success.

Role Description Bring your management systems audit skills and food safety sector experience to our Management Systems Lead Auditor role (subcontract / as needed basis) and make the most of your professional skills doing more of the work you enjoy. This role is home-based position with extensive travel required. You will perform business assurance assessments and recommend certification, deferral, suspension, or withdrawal of certification in accordance with FSSC22000 and ISO9001 management systems standards. You will actively build strong external and internal client relationships. The outcome of your assessments will result in accurate, insightful reports that will be of real worth to our clients. You will: - Have GFSI standard auditor certification (FSSC, SQF, BRC or IFS) - Have substantial experience in third party auditing/assessment to FSSC22000 and ISO9001 including system level auditing and process level auditing. - Have a minimum of five years of full-time work experience in the food-chain-related industry, including at least two years of work in quality assurance or food safety functions within food production or manufacturing, retailing, inspection or enforcement, or the equivalent. - Have experience with a wide range of food products including but not limited to confectionary, dry and wet pet food, beverages, and other food products. - Hold a degree (or equivalent qualification) in a relevant subject (including studies in general microbiology, general chemistry, and food science). - Possess a high standard of personal presentation, excellent communication skills, both written and verbal, and a flexible attitude. - Have the ability to travel extensively throughout North America, and occasionally overseas if needed. - Be keenly focused on client service excellence. - You will be competent in Microsoft Office suite (Word, Excel, PowerPoint). - Work safely and robustly implement health and safety rules, instructions, and systems. Refuse any work that compromises your safety or health. - Promptly report incidents including near miss and safety observations, accidents, and injuries. Flag any health and safety concerns with your line manager. Qualifications - GFSI standard auditor certification (FSSC, SQF, BRC or IFS) - Degree (or equivalent qualification) in a relevant subject Requirements - Substantial experience in third party auditing/assessment to FSSC22000 and ISO9001 - Minimum of five years of full-time work experience in the food-chain-related industry - Experience in quality assurance or food safety functions - Experience with a wide range of food products - Excellent communication skills - Ability to travel extensively - Competent in Microsoft Office suite Benefits - Home-based position with extensive travel required Company Description LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.