• Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades • Guide store managers, technicians, and vendor partners through installation and validation activities • Monitor project milestones, proactively identify risks, and escalate concerns as needed • Ensure accurate documentation, validation, and formal completion sign-off for deployment activities • Gather and document business and technical requirements for store network initiatives • Translate business needs into clear deployment requirements for engineering and operations teams • Serve as a primary point of contact for business partners like network teams, store operations, vendors and field support • Provide regular status updates, dashboards, and executive-level summaries for leadership • Provide escalation support for store network incidents impacting POS, Store Wi-Fi, IoT devices, and critical retail applications • Act as a single point of coordination during high-impact store outages and regional incidents • Partner with Network Operations, Engineering, Service Desk, and vendors to drive incident resolution and root cause analysis • Support incident bridges and communications during major incidents • Identify recurring operational issues and feed insights back into deployment standards, designs, and processes • Support day-of-deployment activities, including coordination with vendors and store teams • Track and manage post-deployment issues through stabilization and handoff to support teams • Analyze deployment issues and trends to recommend process improvements and standardization • Ensure documentation is updated post-deployment (as-built diagrams, inventory, lessons learned) • Help define and improve deployment processes, change management, and readiness checklists • Support standardization of deployment workflows across regions and store formats • Assist with vendor coordination, SLAs, and performance tracking • Drive continuous improvement for deployment efficiency, quality, and store experience • Deliver clear, professional communication to store leadership, vendors, and internal stakeholders • Set expectations regarding timelines, deliverables, and next steps • Represent the team with professionalism when engaging with business leaders and project managers • Mentor junior analysts through active coaching and performance feedback • Foster a collaborative, customer-first team culture • Contribute to training programs, documentation updates, and knowledge-sharing initiatives

• As one of the early team members, build our support infrastructure and practices while handling customer cases: • Develop and maintain knowledge-base articles, runbooks, and support tooling that document common issues, best practices, deployment patterns, and performance tuning. • Contribute to metrics around support response-times, resolution times, customer satisfaction, and help build a scalable support organization as we grow. • Work proactively: identify recurring issues, escalate product bugs or UX gaps, propose improvements in the support process, and advocate for the customer in the roadmap. • Serve as one of the primary technical points of contact for our customers: troubleshoot issues, respond to escalations, and guide customers through full lifecycle support for large-scale deployments of LanceDB. • Work in close collaboration with our engineering and product teams to reproduce issues, debug root causes, propose remediation, and drive fixes or enhancements. • Dive deeply into distributed database internals: query execution, storage engine, indexing, sharding, replication, fail-over, and cloud orchestration (Kubernetes, serverless-style deployments). • Use and contribute to Rust codebases: reproduce customer environments, inspect logs, build diagnostic tools, run instrumentation, apply patches and configuration changes.

Resolve complex technical issues within a software platform while delivering empathetic support to customers. Collaborate with internal teams to master product intricacies and adopt AI tools to enhance efficiency and communication.

Aston Carter is looking to hire a Support Coordinator. This position offers remote flexibility with an industry leading company! Job Description: The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. - Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW - Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays - Updating the database with appropriate information and informing personnel of additional testing needs. - Supporting sites and sponsor with project related questions via phone and email - Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP - Assisting and supporting in the implementation of global processes and procedures - Tracking and reporting metrics as determined by management in the agreed timelines - Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete - Acting as a liaison for both internal and external clients - Communicating investigator site needs when new policies or procedures are discussed - Instilling a culture where patient safety is top priority - Promptly addresses patient safety issues and escalates as needed for resolution - Ensuring the investigators needs are explored prior to implementation of new processes and procedures Skills & Qualifications: - Fluency in English Spanish - Ability to work 10am - 7pm EST shift - Ability to work 1 Saturday a Month - Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years) - Customer service skills - Self-motivated with strong verbal skills - Attention to detail and good organizational skills If interested please apply below! Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 30, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.