Senior UX Designer Location: Austin United States Job Description: Your role and responsibilities Senior UX Designer, IBM Corporation, Austin, TX (Up to 40% telecommuting permitted): - Lead user-centered design strategy using iterative frameworks and continuous validation, applying Enterprise Design Thinking to cloud-native technologies within IBM Cloud Platform Services. - Conduct user research, usability testing, and scenario mapping to inform design decisions and enhance product usability and accessibility. - Produce wireframes, prototypes, and design specifications aligned with internal Design Language and Carbon Design System, ensuring consistency across IBM Cloud solutions. - Collaborate with development teams to ensure successful design implementation, leveraging CI/CD pipelines, version control systems, and Infrastructure as code tools. - Mentor junior designers and provide guidance during design critiques, fostering UX design excellence and evangelism across enterprise teams. - Facilitate Design Thinking workshops with internal and external stakeholders to resolve conflicts, gather consensus, and align on strategic goals. - Contribute to internal Pattern Asset Library and evolve design systems to support scalable, accessible, and standardized enterprise applications. - Apply specialized knowledge of cloud-native product lifecycle management, including deployment, monitoring, and scaling using observability and logging tools. - Utilize: IBM Carbon Design System, Front-End Framework, Enterprise Design Thinking, GitHub, Jenkins, Terraform, CloudFormation, IBM Cloud, AWS, Continuous Deployment (CD) toolchains, IBM Watson Assistant. Required: Master's degree or equivalent in Computer Science, Information Systems, Human-Computer Interaction, Interaction Design, Graphic Design, Cognitive Science or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as an Advisory Designer or related. One (1) year of experience must include utilizing IBM Carbon Design System, Front-End Framework, Enterprise Design Thinking, GitHub, Jenkins, Terraform, CloudFormation, IBM Cloud, AWS, Continuous Deployment (CD) toolchains, IBM Watson Assistant. $159466 to $209466 per year. Full time. AV159a. Required education Master's Degree Required technical and professional expertise Master's degree or equivalent in Computer Science, Information Systems, Human-Computer Interaction, Interaction Design, Graphic Design, Cognitive Science or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as an Advisory Designer or related. One (1) year of experience must include utilizing IBM Carbon Design System, Front-End Framework, Enterprise Design Thinking, GitHub, Jenkins, Terraform, CloudFormation, IBM Cloud, AWS, Continuous Deployment (CD) toolchains, IBM Watson Assistant. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

• Drive end to end solutions to ambiguous and open-ended technical challenges. • Design and architect responsive, high performance web applications. • Influence key stakeholders within the organization to generate new products and adopt new processes and practices. • Continuously improve our brand onboarding and operational excellence capabilities. • Collaborate with product and design teams to build world-class applications. • Work on systems that handle millions of voice AI conversations per year. • Identify and eliminate sources of toil and inefficiency in systems and processes. • Proactively refine UX based on user feedback and usage analytics, driving measurable improvements in adoption, task completion time, and error rates.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Experience Designer creates end-to-end user flows and journey maps that define product scope and drive consistent, accessible digital experiences for healthcare colleagues and patients. This role partners closely with product and engineering to co-create requirements, adapts design systems, and leads usability studies. The designer advocates for user needs that align with business goals, and clear communication—delivering solutions that improve healthcare outcomes and digital experiences. This position will support Aetna Medicaid member-facing experiences as part of a multi-year roadmap to improve digital healthcare experiences for this population. Primary Job Duties & Responsibilities: - Advocate for design direction, weaving in user needs and healthcare business goals. - Reframe and deconstruct complex design and business problems, facilitating shared understanding and direction. - Apply Human-centered Design practices and select the right tool for each problem. - Co-create requirements and drive alignment with product and engineering partners. - Lead the creation of strategic artifacts (e.g., journey maps, service blueprints) that inform vision and guide design execution. - Deliver clean, functional end-to-end user flows and UI for healthcare platforms. - Create fully functional prototypes that capture UX and business logic. - Design with accessibility and inclusive design principles, annotating for multiple levels of accessibility. - Contribute to and adapt design system standards (e.g., Figma). - Identify and apply consistent patterns across healthcare applications, designing with a mobile-first mindset. - Anticipate trends, document edge cases and constraints, and adapt strategy frameworks for specific contexts. - Lead evaluative research studies, from screening to test plans and analysis that yield actionable findings for UX iteration. - Create and structure content for various healthcare platforms, discerning when to use reusable or bespoke standards. - Adapt designs based on new information and feedback, working diplomatically with partners. Essential Qualifications - 5+ years work experience in user experience design - Advanced proficiency with design tools (e.g., Figma) and design systems. - Strong portfolio demonstrating end-to-end product design and research. - Deep understanding of accessibility, inclusive design, and mobile-first approaches. - Experience leading usability studies and synthesizing research. - Excellent communication, facilitation, and collaboration skills. Preferred Qualifications - 3+ years of digital product design work experience in healthcare or other highly-regulated space. - Experience in an Agile environment. - Proactive use of emerging tools and tech to improve workflow. - Familiarity with Figma Make and AI efficiencies for UX. Education Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $101,970.00 - $203,940.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Communicate customer requirements through storytelling, interactive prototypes, and detailed visual/functional design specifications • Design and optimize products and interactions based on a thorough understanding of customer needs, context, and business objectives. • Propose solutions and processes to solve complex design challenges. • Apply and extend design patterns and devise new solutions for unique scenarios. • Facilitate and moderate customer research in 1-on-1 and group settings to gain insights that inform better business and design decisions. • Partner with Product Management, Development, Experience Design colleagues, and other stakeholders to prioritize and execute on project work and to ensure a cohesive experience. • Maintain familiarity with other Autodesk products and competitive products to ensure the viability of proposed solutions. • Develop next-generation experiences that make use of the latest agentic technologies and AI tools to accelerate decisions and drive better outcomes