Role Description Você fará parte do coração pulsante do nosso Marketplace, atuando especificamente na estrutura de Operações de Demanda. Somos uma área que une o atendimento humano à eficiência tecnológica, buscando sempre a melhor experiência para quem utiliza a plataforma do QuintoAndar. Se você gosta de um ambiente dinâmico, onde os dados guiam as decisões e a colaboração é a chave do sucesso, seu lugar é aqui! Qualifications - Excel Intermediário-Avançado: - Domínio de fórmulas (Procv, SomaSe, Cont.Se), tabelas dinâmicas e formatação condicional. - Proatividade para solucionar problemas de forma ágil, pesquisar soluções com autonomia e foco em entregas de impacto. - Comunicação Assertiva: - Habilidade para transitar entre os níveis operacional e gerencial, garantindo clareza, polidez e adaptabilidade no discurso. - Visão de Funil: - Entendimento de métricas de conversão e capacidade de conectar números à estratégia de negócio. - Formação: Graduação completa ou cursando. Requirements - Experiência prévia com a ferramenta OMNI. - Histórico de atuação em áreas de Backoffice ou suporte operacional em empresas de tecnologia/marketplace. - Capacidade de análise estratégica de dados para proposição de melhorias no processo de atendimento. Responsibilities - Monitoramento de Performance: - Acompanhar indicadores operacionais e comerciais (VBs, Engajamento, Volume de Atendimentos) para identificar gargalos. - Controle de Dados: - Construir e manter controles robustos em Excel/Google Sheets para garantir a confiabilidade da operação. - Guardião do Ferramental: - Atuar como ponto focal e suporte para a ferramenta de atendimento OMNI, cuidando de configurações e fluxo. - Apoio à Supervisão: - Auxiliar na mensuração de resultados de envios e no controle da fila de atendimento, permitindo que a supervisão foque no desenvolvimento das pessoas. - Interface Cross-funcional: - Realizar a ponte com o time de tecnologia (OMNI) e interagir com diferentes níveis hierárquicos para resolver problemas complexos. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Remuneração variável (Somente para vagas comerciais) - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

Role Description As a Senior VistA Technical Business /Requirements Analyst, you will play a pivotal role in bridging the gap between stakeholders and technical teams by capturing, analyzing, and documenting functional and non-functional requirements. You will lead stakeholder meetings to gather insights, ensuring that business needs are clearly understood and translated into actionable deliverables. Your ability to create detailed process diagrams, such as workflows and system interaction maps using tools like Visio, will be essential in visualizing complex processes. Additionally, you will craft clear, traceable, and testable requirements in user story format, ensuring alignment with project goals. A strong understanding of system interfaces, data flows, and integration points across both legacy and cloud environments will be critical to your success in this role. To excel in this position, you will need to be proficient in the Department of Veteran's Affairs (VA) supply chain systems; Veterans Health Information Systems and Technology Architecture (VistA) and documentation tools such as Jira and Confluence, which will support your ability to manage requirements and collaborate effectively with cross-functional teams. You will also guide scope management for requirements, ensuring that project objectives remain focused and achievable. Your role will involve translating complex technical concepts into simple, accessible language for non-technical stakeholders, fostering clear communication and alignment. Additionally, you will support testers by assisting with the creation of test cases and coordinating testing efforts to ensure that requirements are met. Your ability to work seamlessly with diverse stakeholder groups, including business customers, development teams, product owners, and product managers, will be key to driving successful outcomes. This role requires a combination of technical expertise and interpersonal skills. Experience in conducting stakeholder meetings, creating process diagrams, and writing detailed requirements will be invaluable. Familiarity with system integration in both legacy and cloud environments will help you navigate the technical landscape effectively. Strong writing skills and the ability to simplify complex ideas will enable you to communicate effectively with both technical and non-technical audiences. Your ability to support testing efforts and ensure requirements are met will further solidify your contributions to the team. This is an opportunity to work in a dynamic environment where your analytical skills and collaborative mindset will make a meaningful impact. Qualifications - Familiarity with Department of Veteran's Affairs (VA) Workflow and Systems, i.e., Veterans Health Information Systems and Technology Architecture (VistA) - Experience collaborating with various stakeholder groups (e.g., business customers and development team) - Technical expertise combined with strong interpersonal skills - Experience conducting stakeholder meetings - Ability to create process diagrams - Skill in writing detailed, high-quality requirements - Familiarity with system integrations across legacy and cloud environments - Strong writing and communication skills, with the ability to simplify complex concepts - Ability to communicate effectively with both technical and non-technical audiences - Experience supporting testing efforts and validating that requirements are met - Strong analytical skills and a collaborative mindset - Ability to thrive in a dynamic, fast-paced environment Requirements - Familiarity with VA systems, like Prosthetics, VDIF, Denver Logistics Center - Familiarity with 508 compliance and cybersecurity concerns - Awareness of SAFe and scrum methodologies - Strong attention to detail and ability to problem-solve with ambiguous requirements and evolving priorities - Ability to work in dynamic, contractor and FTE federal environment - Focus on VA mission and how IT systems impact veteran care and benefits - Agile certifications - Bachelor’s degree + 5 years’ experience in requirements elicitation in federal government environment

Role Description The Business Engagement Lead – Security & Infrastructure serves as a strategic and operational partner to Horace Mann’s Security & Infrastructure technology teams. This role ensures effective work intake, prioritization, capacity planning, financial management, and performance reporting to support consistent, predictable technology delivery. This is a full-time position eligible for remote work from approved U.S. states or hybrid work from Springfield, IL. Remote employees should anticipate occasional travel for on-site collaboration and planning sessions. Key Duties and Responsibilities - Work Intake, Prioritization & Governance - Develop and manage a standardized intake process aligned to Technology governance practices. - Facilitate prioritization discussions based on business value, risk, resource availability, and financial impact. - Ensure all incoming work is properly scoped, documented, and communicated. - Workload, Capacity & Resource Planning - Maintain visibility into workload, resource allocation, and team capacity across Security & Infrastructure. - Partner with leaders to forecast staffing needs and identify resource gaps. - Provide analytical insights to support vendor strategies and contract decisions. - Financial & Budget Management - Support annual budget planning, quarterly forecasts, and long-term financial strategy. - Track actual spend versus budget for labor, tools, vendors, and capital initiatives. - Conduct variance analysis and recommend corrective actions or optimization opportunities. - Integrate financial implications into prioritization and planning decisions. - Reporting & Performance Insights - Develop dashboards and reporting that reflect intake status, KPIs, team performance, and financial progress. - Prepare executive-ready summaries for leadership communication. - Automate ongoing reporting to improve operational efficiency. - KPI & Operational Performance Management - Collaborate with leadership to define and track KPIs that reflect operational effectiveness and financial stewardship. - Identify performance trends and recommend improvements. - Promote adoption of metrics that improve transparency and accountability. - Stakeholder Engagement & Collaboration - Serve as a liaison across Security, Infrastructure, PMO, Finance, and Business Units. - Translate complex technical issues into business and financial context. - Facilitate roadmap updates, quarterly business reviews, and intake discussions. - Process Improvement - Document, refine, and standardize processes related to intake, planning, reporting, and financial management. - Identify opportunities to streamline operations and drive consistency. - Ensure alignment with Technology Service Management and PMO frameworks. Qualifications - Bachelor’s degree in Business, Information Systems, Finance, or related field; or equivalent experience. - 5+ years of experience in business engagement, IT operations, PMO, FP&A, or similar roles. - Strong financial acumen, including budgeting, forecasting, reporting, and variance analysis. - Experience with LeanIX, Workday, Excel, or similar tools. - Excellent analytical, reporting, and communication skills. - Ability to collaborate across technical, business, and financial teams. - Ability to manage multiple priorities in a dynamic environment. Preferred Qualifications - Understanding of IT Security or Infrastructure concepts (cloud, networking, IAM, operations) preferred but not required. - Experience supporting technology organizations, IT operations, or service management practices. - Familiarity with ITIL principles or similar frameworks. Work Environment & Travel Requirements - Full-time role supporting remote or hybrid work arrangements. - Remote employees should expect occasional travel (2–4 times per year) for team collaboration and planning. - Travel is reimbursed in accordance with company policy. Salary Range - $105,200.00 - $147,950.00 - Salary is commensurate to experience, location, etc. Company Description Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For applicants that are California residents, please review our California Consumer Privacy Notice. All applicants should review our Horace Mann Privacy Policy.

• Collect program and project information for comprehensive Business Case Analyses • Conduct analyses of business processes for improvement • Gather and analyze data on trends impacting business operations • Develop detailed business cases for project and program initiatives • Prepare After Action reports on project outcomes • Monitor project progress and performance metrics