• Act as first line support for customer issues and questions, escalating to our Solutions Engineers when appropriate • Own our customer support tools, docs, and processes, finding new ways to make your and your teammates' jobs easier with automation and AI • Provide end-to-end support for PDL’s “self-service” customers, often consisting of simple inquiries, billing questions, and account administration • Act as first line triage and support for PDL’s “Enterprise” customers, often consisting of support with SQL queries, API troubleshooting, and investigating data issues • Own our Zendesk instance and help us find new, innovative ways to provide faster support • Provide feedback to our Product team to ensure issues flagged by customers end up on their radar • Ensure our support documentation stays up to date, helping our customers solve issues independently as often as possible

• Establish and nurture relationships with clients, educating them about the advantages of our software and services. • Manage the entire sales cycle, from identifying prospects to conducting compelling product demonstrations and closing deals. • Maintain swift and efficient communication with potential clients, with an emphasis on excellent email correspondence, Zoom, and phone conversations. • Record and manage prospect interactions and follow-ups in our CRM. • Finalize agreements through effective negotiation skills, with a focus on achieving successful sales outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service Specialist supports all clients by assisting with detailed travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote setting. - Assist clients with detailed itinerary plans - Research, compare, and confirm reservation options using approved systems - Provide accurate information and thoughtful recommendations based on client preferences and budget - Communicate professionally and clearly with clients through email, phone, and messaging platforms - Manage updates, changes, and service-related concerns in a timely manner - Maintain detailed and accurate client records and documentation - Participate in training, meetings, and professional development Qualifications - Strong written and verbal communication skills - Attention to detail and organizational ability - Basic computer proficiency and reliable internet access - Minimum age of 18 - Legal eligibility to work (US, UK, Mexico, Australia, or Spain) - English communication skills Benefits - Fully remote setting - Flexible scheduling - Ongoing training - Access to incentive programs and special perks - Supportive and collaborative team

Remote Opportunity -- (US Citizenship required to obtain security clearance.) Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management consulting and information technology services firm. We are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. Diverse talents help us to achieve the missions and objectives of our customers. We hope we can partner together to achieve those goals. Project Background: Regional Procurement Office West (RPOW) Acquisition Support provides acquisition services to seven contracting offices within the Department of Veterans Affairs. Position Description : The services include but are not limited to the following: “cradle-to-grave” acquisition functions including pre-award functions, post-award functions, price & cost analysis, preparation of award documents and supporting documentation, contract administration, and other related non inherently governmental functions. Tasks/Responsibilities: Develop, negotiate, award and administer all contract types with no supervision Perform “cradle to grave” acquisition functions (ie. from pre-award to post-award, to the final contract termination/close out) Review procurement requests to ensure compliance with procedures and regulations and sufficiency of technical specifications or purchase description and supporting information Determine the suitability of set-asides (e.g., small business, and small and disadvantaged business, labor surplus) in accordance with applicable laws Review justifications for other than full and open competition and make recommendations on approval/disapproval, develop solicitation documents and other contractual documentation (ie, D&F’s, justifications, solicitation amendments, supporting memoranda) Review bids or proposals for compliance to solicitation and determine contractor responsibility Make competitive range determinations Required Skills: Bachelor’s Degree Minimum of six (6) years’ relevant experience in Federal contracting Documentation of pre- and post-award acquisitions with no assistance required Excellent writing skills and ability to effectively communicate orally and in writing Familiar with FAR and VAAR based procurements Desired Skills: Strong communication skills (i.e. ability to speak clearly and succinctly to matters pertaining to the work being performed); particularly with Federal staff and Contracting personnel Ability to work in a team environment as well as take on individual projects Multi-tasking and reasoning skills to delegate and prioritize workload FAC-C or DAU acquisition course completion At Teracore, we support, depend and thrive on differences for the benefit of our associates and customers. Teracore is an equal opportunity employer. Employment decisions are based solely on a person's merit and professional qualifications directly related to job competence.