• Project implementation, requirements gathering, system setup • Development of use cases • Acting as a liaison between developers and users • Assessing project readiness • Software training and support of new client business with major organizations throughout the United States • Operations prod support and troubleshooting • Requirements gathering support and UAT testing • Communicate ongoing status and new risks/delays to Project Manager and requestors in a timely manner

Job Summary: The Performance Improvement Evaluator II assists with implementing and evaluating performance improvement and population health processes through the integration of quality improvement science. Essential Functions: - Serves as the market support in program evaluation, study designs, and methodological techniques - Support the market Quality Director to conduct assessments using qualitative and quantitative methodologies and continuous improvement tools to identify issues and opportunities to improve health outcomes - Contribute to the development, implementation and monitoring of action plans based on performance metrics (State Agencies, AHRQ, HEDIS, CAHPS) - Support the market Quality Director and market business owners in developing and monitoring Performance Improvement Projects (PIPs) - Assist with developing quarterly and annual quality data analysis reports - Use basic statistical techniques, graphics and data to summarize HEDIS analytical needs to measure impact of various actions/results - Monitor and provide reports regarding, process of provider profiling, focus groups and stakeholder interviews - Identify opportunities for improvement in performance measure and survey scores based on evidence-based, results of quantitative and qualitative analysis - Assist in the development of focus studies using epidemiological methodology to target population for interventions - Conduct assessments to identify issues and opportunities using qualitative and quantitative methodologies and continuous improvement tools to improve health outcomes - Contribute to the development of surveys, evaluation designs and facilitation guides - Conduct process and gap analysis to diagnose process improvement opportunities and to develop re-usable solutions using principles of process excellence and related tools - Explore best practices across various industries to bring to the work team - Perform any other job related instructions, as requested Education and Experience: - Master of public health or related field degree (e.g. health promotion, evaluation etc.) is required - Minimum of two (2) years of relevant work experience in program evaluation is required - Experience using the model for improvement (PDSA-Plan, Do, Study, Act) is required - Previous healthcare or managed care experience is preferred Competencies, Knowledge and Skills: - Proficient in Microsoft Word, Access and advanced proficiency in Excel is required - Knowledge of a variety of quality improvement methodologies – Model for Improvement, Lean, Six Sigma - Knowledge of establishing and documenting PDSA cycles and key driver diagrams - Analytic skills for solving problems - Knowledge of managed care and health care data coding is preferred - Graphic development/presentation skills - Familiar with descriptive statistical application and techniques - Critical listening, thinking skills, and verbal and written communication skills - Problem solving skills - Excellent writing skills Licensure and Certification: - None Working Conditions: - General office environment; may be required to sit or stand for extended periods of time Compensation Range: $62,700.00 - $100,400.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-JM1

• Own the strategy, planning, execution, and ongoing optimization of Commercial Operations and enablement functions • Drive adoption, effectiveness, and integration of Commercial systems and tools (Salesforce, Conga, Definitive Healthcare) • Identify process improvement opportunities that increase efficiency, clarity, and sales productivity across Commercial teams • Maintain clear, consistent process documentation to support scale and repeatability • Lead, develop, and scale a high-performing Commercial Operations organization • Recruit, hire, coach, and promote talent while fostering a supportive, results-oriented culture • Provide clear direction, prioritization, and accountability across multiple direct reports • Serve as a trusted strategic partner to the Chief Commercial Officer and senior leadership team • Collaborate closely with Sales, Marketing, Client Experience, Product, Finance, and Commercial Ops partners • Manage third-party vendor relationships, budgets, and contracts • Develop executive-level reporting, dashboards, and presentations that support decision-making

• Contact utility vendors to obtain missing invoices. • Navigate utility vendors’ websites to enroll accounts. • Negotiate payment extensions with utility vendors. • Enter invoices into the system. • Perform other clerical tasks to support timely payment of clients’ invoices.