Hours: Must be able to Work between 8:00 a.m.-5:30 p.m. Monday-Friday Role Summary Reporting to the Clinical Quality Supervisor, the Clinical Quality Sustainment Coach (QSC) is responsible for performing quality reviews of clinical cases and call recordings within Cigna operational systems. This role delivers direct feedback and coaching to operational front-line staff based on review outcomes to drive quality improvement, consistency, and improved member outcomes. The QSC supports quality analysis and contributes to quality improvement initiatives across Care Solutions, with oversight from leadership. Responsibilities - Champion Cigna’s Consumer Health Engagement Cultural Beliefs: Customer Strong, Me to We, Own It!, Be Bold, Listen to Advocate, Think It Through. - Serve as a subject matter expert (SME) for assigned clinical and operational areas. - Conduct quality reviews to ensure documentation accuracy and adherence to established quality standards. - Deliver timely, constructive coaching to front-line staff, highlighting successes and opportunities for improvement. - Ensure quality reviews are accurately tracked and documented within designated quality review tools. - Explain and reinforce foundational quality principles and expectations. - Review quality performance data with front-line staff and operational leadership on a monthly basis. - Identify, interpret, and explain department quality metrics. - Exchange quality practices and procedural guidance with matrix partners. - Develop, analyze, and distribute case and call quality review reports. - Collaborate with Readiness & Support (R&S) team members to address trends and improvement opportunities. - Partner with Readiness Team Learning Facilitators to support new hire development and close identified knowledge gaps. - Identify adherence gaps, discrepancies, and error trends; escalate findings and recommendations to operational leadership. - Participate in departmental projects, initiatives, and stretch assignments as assigned. Qualifications - Active, unrestricted Registered Nurse (RN) license in state of residency - Minimum of three (3) years of nursing experience. - Clinical experience in Case Management - Strong clinical expertise with an understanding of operational workflows, SOPs, policies, and procedures relevant to the assigned area. - Proficiency with Microsoft Word, Excel, SharePoint, WebEx, and Outlook. - Excellent verbal and written communication skills. - Demonstrated coaching skills with the ability to provide positive, constructive feedback. - Ability to recognize and acknowledge individual and team successes. - High emotional intelligence with the ability to quickly build professional, trusting relationships. - Strong analytical skills with the ability to identify trends, action steps, and improvement opportunities. - Ability to assess quality both quantitatively and qualitatively. - Detail-oriented with strong time management, organization, and multitasking skills. - Comfortable raising questions, ideas, and recommendations across all levels of the organization. - Ability to work independently and collaboratively as part of a team. - Acts as a positive role model aligned with Cigna values. Preferred Qualifications - Experience with clinical and operational systems such as Knowledge Exchange, CCV, OneView, ICMS, TruCare, Verint, or similar platforms. - Client audit experience. - Prior experience as a team lead, subject matter expert, or preceptor. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 77,300 - 128,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient. Job Summary The Nurse, Individualized Care promotes high-quality patient care and treatment through patient education. The Nurse Care Manager (NCM) will play a critical role in supporting identified cohorts of oncology patients across their continuum of care. This role coordinates comprehensive care, proactively monitors patient progress, and delivers continuous, personalized support between provider visits within a virtual environment. Focusing on management of side effects where applicable and improving the quality of care for cancer patients, the NCM drives patient engagement in their health and wellness through remote care planning and management. Utilizing telehealth platforms, the NCM may also facilitate transitions from acute care to home, ensuring continuity of care and optimal resource utilization through close collaboration with the interdisciplinary oncology team. Responsibilities -Collaborate with health care staff responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care or other services to meet the needs of patients and coordinate all activities related to care management. -Ensure that areas of responsibility are operating in compliance, including documentation and records with all federal, state, and regulatory agencies. -Document all encounters and activities in the designated system accurately and in a timely manner -Participate in interdisciplinary case conferences and team huddles to ensure coordinated care as needed -With the oncology care team and internal care management team, identify patients to be case managed, assess patient’s care requirements, modify or coordinate modification of patient care and intervene, as necessary -Participate in the development and review of clinical pathway trends and share with appropriate service and management teams -Assist in quality improvement activities by identifying trends, barriers, and opportunities to improve program outcomes -Attend meetings, seminars, and conferences as appropriate -Principal and Chronic Care Management -Telephonically manage patient care, through the following methods: - Review of the patient’s medical, functional, and psychosocial needs - Medication reconciliation with review for adherence - Reinforce disease self-management education and symptom management - Communicate provider instructions and advice, and provide patient education materials - Referral to and coordination with community service organizations and make and/or specialist appointments and schedule other tests, treatments or procedures as needed - Facilitating patient follow-up visits with acute or chronic needs - Documents all concerns and follow-up and escalates to the onsite Clinical Team, or oncology provider when appropriate -Provide coaching and health promotion to encourage self-management and adherence to care plans -Collaborate with onsite clinical staff to order supplies for patients as needed (e.g., blood pressure machines, remote patient monitoring medical supplies) -Track and report on member progress, escalating complex cases to provider, the onsite clinical team or program leadership as needed -Transitional Care Management: - Attempt outreach to TCM members on the caseload via phone call as needed to support onsite TCM programs. - Assist with discharge planning: assess needs; help coordinate medication reconciliation; schedule TCM (Post -Acute) face-to- face visit with provider - Triage patient needs and identify necessary plan of action within such as scheduling an appointment, triaging for a provider or directing the patient to the ER, etc. as needed. - Bridge gaps between the onsite clinical team and the community, and ensuring patients fully understand their discharge instructions and follow-up care -Meets regularly with management team to discuss feedback from call monitoring and quality reviews. Discusses progress on productivity and quality goals. -Responsible for maintaining HIPAA guidelines Qualifications - Registered Nurse with a current, unrestricted California license required - 5 years’ experience-hospital or clinical, involving patients with complex chronic disease states preferred - Care Management experience is strongly preferred - Oncology patient experience a plus - Strong working knowledge and basic medical management of chronic disease states - Experience with Microsoft Office products - Basic computer skills including previous work with an electronic health record (EHR) and Excel spreadsheets - Superior communication skills to include verbal and written - Must be able to work collaboratively; team focused - Excellent organizational skills - Bilingual skills a plus What is expected of you and others at this level -Apply working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks -Work on projects of moderate scope and complexity -Identify possible solutions to a variety of technical problems and take action to resolve -Apply judgment within defined parameters · Receive general guidance and may receive more detailed instruction on new projects -Work reviewed for sound reasoning and accuracy -Ability to collaborate effectively with the onsite clinical team/staff and remote care management team to support discharge planning, care transitions and ongoing care coordination interventions. -Must be highly motivated, result-oriented with strong skills in presenting, communicating, multi-tasking and time management -Ability to identify problems and recommend solutions -Ability to work independently with minimal supervision -Commitment to improving health equity and supporting vulnerable populations Training and Work Schedules: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:30am- 4:00pm CST. Remote Details: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. · Download speed of 15Mbps (megabyte per second) · Upload speed of 5Mbps (megabyte per second) · Ping Rate Maximum of 30ms (milliseconds) · Hardwired to the router · Surge protector with Network Line Protection for CAH issued equipment Anticipated salary range: $68,600 - $97,800 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 5/25/2026* if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As one of the largest employee-owned companies in the world, we pride ourselves on our ability to deliver exceptional outcomes through our network of 20,000+ talented consultants. With sustainability and innovation at the heart of all our sectors in North America, including, Buildings, Energy, Transportation, and Water. We believe in empowering our people to excel, learn, and grow, offering diverse opportunities to contribute to career-defining work. Join us and be part of a collaborative environment where your ambitions are united with ours, and you can truly shape your story. The job duties will involve, but are not limited to: Duties and Qualifications: - GIS (Geographic Information Systems) Technician will be trained by Company on the project procedures and standards. - All work is QC’d thoroughly and candidates must be open to constructive criticism in the feedback. - Review scanned in records from construction site and verifying the information on those records in a GIS. - GIS work for utility field records; Candidates will assess as-builts, historical documents, mapping/survey data and provide data validation and verification. Results of the verification will be logged in an Excel spreadsheet. - GIS Techs will be checking information coming in from the field, so they need to be meticulous, follow rules and do not "assume" anything. - There are performance metrics associated with the tasks which will either comply with their standards or not. Required: - GIS skills or knowledge. - No mandatory field work or OSHA training. - Remote setup must be in a quiet room with a closable door for Teams discussions and training. - Company will provide all essential hardware that is to only be used on the project and not for personal tasks. Hardware components consist of two 24” monitors, laptop, docking station, keyboard, headset, and mouse. - A proper workplace with a comfortable chair and sturdy desk or table no less than 60”x24” is required for optimal production. The company will not provide these items. - Ability to handle repetitive tasks, be detail-oriented in a production/metrics driven environment. - Ability to adapt to project/standard changes while meeting tight deadlines. Software and Skills: - ESRI ArcGIS Mapping, AutoCAD and/or MicroStation. - SmallWorld GIS a plus. - MS Office. - Basic computer knowledge. - Attention to detail. - Multi-tasking and adaptability. - Construction drawing knowledge a plus. Our teams are comprised of bright and enthusiastic people who wish to make a difference to the world that we live in. If you share that vision and don’t have all the experience outlined in this posting, we still want to hear from you! Let’s discuss how we can help you take the next step in your career and how you can participate in an exciting new chapter for Mott MacDonald in North America. The expected salary for this position is $23/hr. Individual pay is determined based on several factors such as work location, education, experience, and unique skills. Equal opportunity is the law. We seek to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. English version Spanish version Chinese version All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, creed, marital status, sexual orientation, gender identity, citizenship status or disability status. Hybrid working policy At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

• Lead a team of Advisors for mentoring and growth of Zillow Preferred Agent partners • Set clear goals aligning with company targets • Use funnel and financial data for decision-making • Build a high-performance culture grounded in trust • Drive measurable partner impact with strategic account leadership • Collaborate with cross-functional teams for system excellence