• Lead a team of Advisors for mentoring and growth of Zillow Preferred Agent partners • Set clear goals aligning with company targets • Use funnel and financial data for decision-making • Build a high-performance culture grounded in trust • Drive measurable partner impact with strategic account leadership • Collaborate with cross-functional teams for system excellence

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Job Summary: The Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management Key Responsibilities: · Understanding client’s business and technical requirements · Proactively identifying and driving improvements that increase stability and scale of technical infrastructure · Proactive, solution-oriented problem solving, ensuring effective platform adoption · Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions · Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes · Developing action plans in collaboration with Customer Success Manager · Helping to identify opportunities to improve/optimize existing processes · Identifying and analyzing underlying trends and helping with root cause analysis · Acting as a direct point of escalation for high impact Support cases and/or projects · Ensuring clients have early visibility into product releases and roadmap · Providing customer feedback and potential opportunities to relevant internal groups Your Key Strengths: · Proven work experience in a TAM, Project Manager or similar client facing role · Experience dealing with large customers and complex support issues · Strong customer orientation and service skills · Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive · Solid technical background with hands on experience in digital technologies · In-depth knowledge of the healthcare industry · An ability to grasp customers' business objectives · Engaged, pro-active and driven · Excellent verbal and written communication skills · Strong presentation skills · Strong analytical and problem-solving skills · Team player and able to work independently without supervision · Ability to influence, coordinate and interact internal and external stakeholders $100,000 - $112,000 a year US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $100,000 - $112,000 with a 10% performance-based bonus and Fulltime Benefits. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. #Corp D-P3 #Remote #MG-LI PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Career Opportunity: Property Manager with New Leaf Organization in the Central Ohio area Website: www.newleaforg.com Are you highly organized with an attention to detail? Do you love helping others and does the opportunity to support both students and staff sound rewarding? Are you searching for a career opportunity that is mission focused and highly impactful? If yes, we want to speak with you about our position! The qualified Property Manager will work between multiple locations in the Central Ohio region, covering London, Springfield and Circleville but not limited to London, Springfield, Mansfield, Marion, Fremont, Lima and Tiffin, Ohio locations. As the Property Manager for New Leaf Organization, you will play a pivotal role in the organization by providing general maintenance and maintaining and improving commercial real estate assets, working under the Property Manager Supervisor. The responsibilities of this position will vary from day to day. You will be responsible for: - Conduct regular property inspections and visits with tenants. - Update and maintain property condition reports with respect to roofs, HVAC units, parking lot, etc. - Obtain bids and manage capital improvement projects. - Coordinate tenant finish construction with tenant contractors. - Supervise contractors and maintenance staff for services and repairs to property. - Complete other special projects and duties as needed and assigned. - Prepare new vendor contracts and manage renewals. - Maintain a schedule of service contracts by property. - Maintain a file of certificates of Insurance for both tenants and vendors. - Prepare and manage annual operating budgets. - Coordinate collection efforts of accounts receivable. To be successful in this role, you must be a flexible, professional, and organized individual who can multi-task and handle a range of responsibilities with efficiency. Other requirements include: - Strong communication and interpersonal skills. - Must be able to prioritize multiple deadlines in an efficient manner. - Detail-oriented with ability to multitask and prioritize tasks. - Ability to work independently and collaboratively. - Maintain files, track expenses, correspondence, historical records, and other official documents. - Pleasant and professional demeanor. - Proficiency with Google Suite and Apple Products. We Offer: - Remote/travel role - Competitive benefits - Company Truck, Cell Phone & Laptop - Salary: $55,000 - $65,000, depending on experience The New Leaf Organization is a non-profit Community Management Organization whose mission is to play a major role in the revitalization of the communities it serves by offering an educational option to those at risk of not graduating high school. Our goal is to work cooperatively with local businesses and organizations to revitalize the educational and economic needs in each community. In doing so, we will offer not only the ability for students at risk of not graduating high school to earn a diploma, but to offer work readiness and college preparedness skills for continued growth. This type of human capital investment creates a sustainable workforce for local communities, the United States, and global markets. If you’re ready to join a growing company with exciting opportunities to make an impact in your community, apply online today. Be a part of this growing team!  EEO/M/F/D/V. No third-party applications please.   The New Leaf Organization is an equal opportunity employer offering employment without regard to race, color, religion, sex, national origin, age or disability. The board requires that employees comply with the statutory responsibilities cited in the Ohio Revised Code, the rules and regulations of the Ohio Department of Education, and all local and federal mandates. The board requires that employees remain free of any alcohol or non-prescription controlled substance abuse in the workplace throughout their employment. This job description does not imply that these are the only duties and responsibilities to be performed. This job description is subject to change in response to negotiated agreements, funding variables, emerging technologies, improved operation procedures, productivity factors, and unforeseen events. #ZR

• Oversee the creation and submission of business proposals, playing a crucial role in the sales process • Ensure that proposals are compelling, compliant, and aligned with both the client’s needs and the company’s offerings • Manage the proposal budget and inputs from various internal stakeholders during the proposal process • Create and maintain a library of proposal content, templates, and graphics • Work closely with the commercial, finance and legal teams to draft initial client contracts on award of a project • Perform quality control edits on all budgets and contracts and participate in the finalization of documents before distribution to the customer and internal departments