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Client Services Administrative Specialist
Location
United States
Posted
71 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Services Administrative Specialist
Self Bill Pro
The Client Services Administrative Specialist supports the Client Services team by executing key administrative and data-related tasks that ensure accurate and timely client deliverables. This role plays a critical part in maintaining operational efficiency by following established processes, supporting data workflows, and partnering closely with Client Service Managers. Key Responsibilities: - Support the end-to-end self-bill creation and delivery process, ensuring accuracy and timely completion - Query, validate, and load data files between systems following established workflows and standards - Maintain accurate and well-organized files, documentation, and client records to support operational workflows - Communicate clearly and proactively with the Client Service Manager regarding task status, issues, and discrepancies - Identify and escalate data inconsistencies or process gaps that impact overall workflow accuracy or delivery - Follow SOPs and reference documentation to complete tasks consistently and accurately - Perform basic quality checks on data and outputs prior to delivery - Flag discrepancies or errors identified during quality checks for review and resolution Qualifications: Required Qualifications: - Strong written and verbal communication skills in English, with the ability to collaborate effectively with English-speaking colleagues - Experience in employee benefits, HR operations, or a related field required - Strong technical aptitude with the ability to learn systems and follow structured processes with accuracy - High attention to detail with the ability to maintain accuracy in high-volume, repetitive tasks - Ability to follow SOPs and established workflows with consistency and discipline - Self-motivated, adaptable, and comfortable working in a fast-paced, remote environment - Ability to manage multiple tasks and meet deadlines with minimal supervision - Required shift of US ET business hours (8pm-5am PHT), potential to transition to a second shift (3pm-12am PHT) following onboarding. Preferred Qualifications: - Knowledgebase in file transfer, desktop excel applications - Experience in HR tech, employee benefits, or insurance industry. - Bachelor’s degree in business, Computer Science, Engineering, or a related field is preferred.
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