• Ensure source documents are maintained in the document storage process • Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista • Review complex, non‑routine issues impacting benefit summary delivery and system accuracy • Prepare discrepancy reports identifying issues that may delay client implementation of healthcare services to their employees • Run comparison analyst of source documents using Cigna’s Quic Tool process Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process • Participate in biweekly meetings and training huddles to support client implementation and preparation • Provide support with end-to-end audits to review disjoints in source documents • Produce fallout reports and coordinate maintenance updates with Benefits and Quality teams

• Overseeing day-to-day execution of BenOps workstreams, including benefit configuration, case execution, and production support • Identifying operational risks, dependencies, and barriers • Triage and resolve complex or high-impact issues • Perform root-cause analysis to address defects and rework • Drive process improvement and quality by identifying efficiency and standardization opportunities • Support workload planning during peak periods

• Independently resolve complex incidents within Service Desk scope, owning tickets end-to-end with strong documentation and verification. • Provide escalation support to Analyst I staff and ensure escalations meet SOP standards, including clear context, troubleshooting steps performed, urgency, and client impact. • Troubleshoot advanced identity, access, and authentication issues, including Entra ID and more complex SSO scenarios. • Execute Intune work within defined guardrails, including configuration changes and remediation aligned to SOP and change control processes. • Support more advanced networking-related tickets beyond Analyst I basics within defined scope and standards. • Perform limited implementation and project work aligned to SOP, validating outcomes and documenting results. • Submit change requests when required and execute approved changes within scope, including validation and rollback awareness. • Contribute to post-incident follow-up and structured root cause analysis for material incidents and recurring issues, with a focus on prevention. • Produce and maintain troubleshooting guides, SOPs, and Confluence knowledge base articles used by Analyst I and II staff. • Use automation to reduce repeat work, including adapting existing scripts and leveraging RMM workflows; may also write limited PowerShell or Microsoft Graph automation when appropriate. • Maintain audit-ready ticket records with traceability, identity verification, authorization chains, and documented change activity where required. • Mentor Analyst I staff through coaching, ticket review, and reinforcement of documentation and escalation standards.

Job Description BAE Systems, Inc. has a contingent opening for a Senior-level Targeting Analyst supporting US Army INSCOM primarily on Ft. Gordon, GA. The candidate's role will be to perform GEOINT exploitation, analysis and reporting of all Advanced GEOINT and Full Spectrum GEOINT (FSG) related disciplines, tradecraft, and products produced by INSCOM MIB-Theater Integrated GEOINT Divisions (IGD). Sub-disciplines include but are not limited to Synthetic Aperture RADAR (SAR), Electro-Optical (EO), Moving Target Indicator (MTI), Light Detection and Ranging (LiDAR), Overhead Persistent Infrared (OPIR), Geospatial Information and Services (GI&S), Wide Area Persistent Surveillance (WAPS), geospatial data processing, and general intelligence analysis. The candidate must possess extensive knowledge and experience in Targeting operations to be considered. Required Education, Experience, & Skills MA/MS degree in Remote Sensing, Cartography, Geography, or related field AND 5 years CURRENT Intelligence Analysis experience; OR BA/BS degree in Remote Sensing, Cartography, Geography, or related field AND 10 years of CURRENT Intelligence Analysis experience; OR HS diploma/GED AND Specialized Training with 15 years of Intelligence Analysis experience. Relevant experience should be in the field of remote sensing, geospatial analysis, and/or all-source analysis, and include at least 5 years supporting the Joint Targeting Cycle. Understanding of the Intelligence Cycle, Collection Management Cycle, Targeting Cycle, and supporting intelligence analytic techniques, as well as an understanding of Intelligence Support in the MDMP. Senior-level research and writing skills; experienced working knowledge of GEOINT software including RemoteView, SOCET GXP, DIEE, and/or ArcGIS. Experience with photogrammetric principles, techniques, and overseeing/executing target development standard as defined in JP 3-60 and CJCSI 3370.01D. Training and experienced working knowledge in basic, intermediate, and advanced target development. Ability to work non-traditional hours or days if mission requirements emerge. Preferred Education, Experience, & Skills GPC-II Imagery Certification Experience with commercial visualization software, MS Office suite of tools, and/or presenting at community forums and symposiums. Completion of related Army (or service equivalent) 35/350G, 12Y/125D, or 35F/350F military occupational specialty school. Pay Information Full-Time Salary Range: $88189 - $149922 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.