• Lead and manage a team of consultants, including assigning/matching consultants to communities. • Establish and maintain relationships with key stakeholders in both SL+ and Aramark Enterprise. • Direct the consultation mobilization process including initial community visits, assessments, and resource alignment. • Oversee consultant billing and achieve positive financial and operational outcomes. • Establish clear communication protocols for line of business, consultants and client partners. • Collaborate with marketing team to strengthen the consulting brand. • Oversee the implementation and training for engagement initiatives.

• Plan, manage, and guide multiple contracted services for clients • Travel 50%-70% of the time • Lead a team to provide excellent service • Manage community relationships and develop plans for optimal service • Ensure compliance with local, state, and federal regulations

Role Description The Pharmacy Technician serves as a Certified Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center as a part of an interdisciplinary healthcare team to support the mission VISN 10 VA Health Connect. - A Certified Pharmacy Technician is efficient, motivated, focuses on customer satisfaction and, under the authority of the VISN Clinical Contact Center Pharmacy Director, or designee, is responsible for the technical management of all patient care activities regarding pharmacy services in the Clinical Contact Center. - The incumbent is responsible to the VISN Clinical Contact Center Pharmacy Supervisory staff for ensuring that the daily work assignments in this area are completed in a timely, efficient and customer-oriented manner. - The incumbent is expected to strive to achieve First Contact Resolution (Fc) when possible. - The incumbent is expected to maintain a high degree of accurate productivity and performance while being extremely sensitive to the specific contribution to total patient care. - As required and assigned, the incumbent is expected to accomplish all duties normally performed by general VISN Clinical Contact Center pharmacy technicians at the lower grade level. - Specialized duties include, but are not limited to the following: - Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the need of Veterans, their family members and/or legal representatives via various available contact modalities. - Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, allergies, and drug interactions. - Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner. - Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR). - Assists in training for lower graded technicians and technician students. - Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. - Performs all duties of lower graded technicians, as required. - Actively and diligently treats all Veterans with respect and utmost dignity. - Seeks assistance from designated Lead Technician, pharmacist or supervisor when responding to unusual questions. - Follows applicable regulations and instructions regarding access to computerized files. - Participates in continuous daily improvement and VISN VA Health Connect initiatives. - Maintains National Pharmacy Technician Certification, PTCB or ExCPT. - Completes additional duties as assigned. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: Candidates must be proficient in spoken and written English. - Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either PTCB or NHA. - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation. Requirements - Experience: Candidates must possess one year of experience equivalent to the next lower grade level. - Knowledge, Skills, and Abilities (KSAs): - Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work. - Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent. - Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers. - Ability to train developmental pharmacy technicians and students. - Ability to dispense medication or sterile products following all regulations, policies and procedures. - Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases. Benefits - Work Schedule: Monday - Friday, 1:00pm - 9:30pm EST with rotating weekends and holidays. Occasional travel. - Remote: This position is designated as remote. Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces. Physical Requirements - Work is primarily sedentary. The employee will be required to sit at computer monitor for long periods of time to complete the duties of the position.

Title: Senior Operations & Implementation Associate Location: New York, NY Type: Full Time Workplace: hybrid Category: Operations Job Description: About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a Senior Operations & Implementation Associate to join the PxT team. You’ll own the end-to-end setup and launch of multiple partner events, manage complex inventory and pricing scenarios, serve as a key operational point of contact for partners, and be a reliable presence on-site when it counts. You’ll bring a track record in ticketing operations and the judgment to work independently — escalating when needed, but not waiting to be told what to do. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap, NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales. Please note: this is a full time role and qualified candidates must be based in the greater New York area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. The salary range for this role is $60,000 -$65,000 per year. What Success Looks Like: - Partner launches are owned end-to-end — on time, accurate, and requiring minimal escalation. - Partners receive timely, reliable reporting and feel supported through launch and beyond. - Inventory and pricing decisions are made with confidence, and issues are resolved before partners notice them. - On-site event support is smooth, professional, and reflects well on PxT as a platform. - SOPs and documentation are maintained and improved, with patterns surfaced back to leadership to inform process decisions. What You'll Do: - Own the setup and launch of multiple partner events in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels. - Manage complex inventory and pricing scenarios across concurrent partners, identifying and resolving issues before they reach the partner. - Serve as a reliable operational point of contact for partners, handling most queries independently and escalating with context when needed. - Lead on-site support at event launches, including training venue and FOH staff on PxT ticketing workflows. - Own and improve ticketing SOPs and operational runbooks; surface patterns in friction with structured recommendations, not just observations. Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time. We're Looking for Someone With: - 3–4 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end. - Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued. - Strong organizational skills and high attention to detail — you've managed multiple concurrent workstreams and know how to keep things from slipping. - Confidence working independently and making judgment calls; you escalate with context, not just problems. - Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language. - Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers. - Flexibility to work some evenings and weekends, particularly around event launches. - Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what's on stage. Nice to Have: - Experience working within a SaaS or product-led organization, or comfort navigating product development timelines. - Familiarity with project management tools (Notion, Monday.com, Asana, or similar). - Experience supporting partner or client onboarding in an operational or implementation capacity. - Exposure to the US and/or UK live events markets. Good to Know: TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites: -Hybrid work environment (blend of in-office and at-home days) -Up to 4 weeks per year of flexible 'work from anywhere' -Healthcare, vision, and dental plans, with generous contributions from the company -Life and disability insurance -Paid Parental Leave -Generous 401(k) Matching -Flexible Paid Time Off -Free membership to One Medical Group & Employee Assistance Program -Annual Professional Growth Budget -Employee donation matching -Employee Referral Program -Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.