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The leader in Continuous Product Design.
Technical Account Manager
Location
United States
Posted
161 days ago
Salary
$95K - $110K / year
Seniority
Senior
Job Description
Technical Account Manager
Quantum Metric
• Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience — aligning technical execution with strategic objectives and ensuring issues are resolved efficiently • Build and maintain strong relationships across all levels of customer and internal organizations — from executive sponsors to day-to-day users — ensuring communication is clear, credible, and constructive • Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities, progress, and deliverables • Partner closely with Account Management to ensure all technical efforts directly support broader strategic and commercial goals • Translate customer goals and challenges into clear, actionable plans that drive both immediate solutions and long-term stability • Anticipate potential risks or points of friction before they escalate, developing mitigation plans and proactive communication strategies • Oversee and coordinate technical work-streams — ensuring the right resources are engaged, milestones are tracked, and SLAs are consistently met • Collaborate with Customer Success Engineers and Customer Success Business Consultants to connect technical solutions to measurable business impact • Provide proactive, structured communication to customers and internal teams, maintaining transparency on progress, blockers, and next steps • Monitor support tickets and technical initiatives for assigned accounts, ensuring prioritization, documentation, and timely resolution • Partner with Product and Engineering to escalate and resolve critical issues, providing clear business context and follow-through • Support recovery and communication strategies for high-visibility or at-risk accounts with professionalism and composure • Identify recurring trends or process improvements that strengthen efficiency and prevent future issues • Represent the voice of the customer internally, ensuring both business and technical perspectives inform decisions and prioritization
Job Requirements
- 4+ years of experience in Technical Account Management, Customer Success, or Program Management within SaaS or enterprise technology. A basic understanding of HTML/CSS and analytics tagging is suggested
- Strong business and technical acumen — with the ability to understand our platform, translate its capabilities into customer value, and connect technical insights to strategic outcomes
- Exceptional communication and executive presence — adept at engaging both senior leaders and operational teams with credibility and empathy
- Proven ability to build rapport and trust across diverse teams, balancing diplomacy with directness
- Strong critical thinking, prioritization, and organizational skills with a proactive approach to problem-solving
- Proven success in managing multiple enterprise accounts with cross-functional dependencies
- Proficiency with collaboration and tracking tools such as JIRA, Salesforce, Confluence, and Slack
- A self-starter mindset grounded in accountability, curiosity, and a drive for continuous improvement
- Travel: 20%
Benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- FSA, DCFSA, and HSA accounts
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
- Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
- Discounts on Pet Insurance
- 401k (with employer match) and Options / Equity
- 13 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
- Promotional opportunities
- Rewards and recognition programs
- Robust onboarding and training program
- One-time stipend for work-at-home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook and awesome swag delivered to your door
- Encouraging and collaborative culture
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
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