Job Title: Cloud Solution Architect Identity and Security Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.As a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft Identity and Security technical subject matter expertise on AD, ADFS, and PKI, you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. Responsibilities: - Actively engage with business and technical decision makers to drive intent, enablement, and usage of customer-owned Microsoft Identity and Security Solutions. Identify resolutions to issues blocking customer success projects. - Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers). Be the Microsoft Identity and Security subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops. Required Qualifications - Strong knowledge of Windows operating systems, Active Directory, Tiering, PKI with Active Directory Certificate Services, ADFS preferably in a large-scale environment - Good understanding of Microsoft Entra ID, IaaS, Network Security - Multiyear experience in a customer-facing role in information technology (IT) - Excellent troubleshooting and problem-solving skills - Fluency in both written and verbal English & German languages is required. - Complete all assigned, mandatory training within the timeframe provided - Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports Preferred Qualifications - Candidates with strong knowledge on MIM are preferred. - Familiarity and certification with other Microsoft technologies, such as Entra ID, Sentinel and Defender Location: DEU Work-at-Home Language Requirements: Time Type: Full time

Job Title: Security Engineer Job Description Overview We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security & AI transformation. This is a customer-facing role, owning the technical relationship between the customer and the client, helping customers to leverage their investments through architecture, implementation, and operational health engagements. Responsibilities - You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap. - You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security. - You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey. - You will deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption Identify cross sell/upsell/Unified opportunities through customer engagement. - You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes. - Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. - Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform. Preferred Qualifications (PQs) - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience - 4+ years experience working in a customer-facing role (e.g., internal and/or external) - 4+ years experience working on technical projects Required Technical skills: - Active Directory - Entra ID - Certificate Services (PKI) Location: MAR - Work-At-Home Language Requirements: Time Type: Full time

• Lead all aspects of the compliance lifecycle across multiple public sector frameworks (e.g., FedRAMP, GovRAMP), including risk assessments, continuous monitoring, audits, and authorization management • Drive complex cross-functional program management efforts involving teams across security, legal, engineering, infrastructure, and product functions. • Serve as a subject matter expert on risk management and regulatory compliance for federal, state, and local government environments. • Develop and maintain comprehensive security documentation aligned with applicable frameworks, including System Security Plans (SSPs), Security Assessment Reports (SARs), POA&Ms, and data flow diagrams. • Monitor compliance with control requirements (e.g., NIST 800-53, GovRAMP Baselines) and coordinate the implementation of technical and procedural safeguards. • Engage with third-party assessors (3PAOs or independent assessors), government sponsors, and internal teams to support assessments and audits. • Lead readiness assessments and support the prioritization of remediation activities across teams. • Manage timely tracking and closure of vulnerabilities and findings; ensure reporting and documentation obligations are met. • Provide risk-informed compliance recommendations that influence infrastructure and product development decisions. • Collaborate with legal and government affairs teams to ensure compliance with emerging federal and state regulatory requirements. • Stay informed on evolving threats, compliance trends, and guidance updates across FedRAMP, GovRAMP, NIST, and other frameworks.

• Monitor and manage the health and performance of the client instance of AHEAD Managed Security SIEM platforms and deployed SIEM agents • Partner with client Security team and other AHEAD Managed Security and in the design and implementation of new data visualizations and custom detection rules • Tuning of rules, filters, and policies for detection-related security technologies to improve accuracy and visibility • Attend client-facing security meetings and provide updates to SOC metrics, ongoing projects, and technical issues • Join incident bridges in response to IT or security incidents to provide an expert opinion and assistance with querying available log data related to the incident • Engage with client security and IT infrastructure teams for new data source onboarding activities, including ingestion, normalization, and enrichment through various ingestion methods • Assist with planning, implementation, and validation of changes applied by AHEAD or client infrastructure teams to remediate penetration test findings • Provide evidence required to support the completion of audit and compliance questionnaires, as it applies to AHEAD support to the client • Perform configuration and content development including index lifecycle management, data ingestion, detection rule tuning and more within the SIEM platform • Perform robust capacity planning activities within SIEM platform to ensure data source ingestion remains within contracted scope • Partner with AHEAD Managed Security SOAR engineering resources for integrations and security incident investigation workflow design and continuous improvement • Data mining of log sources to uncover and investigate anomalous activity, along with related items of interest • Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall Managed Security functions