• Manage day to day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training. • Perform all level recon of funds position, balancing and reconciliation and corrective action on daily basis • Preparation and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations • Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc. • Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of work flow, to reduce time and cost of accounting functions in order to increase card business revenue. • Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process. • Timely and quality response to merchant queries/complaints/service requests • Monitor daily rejects and processing within settlement time frame to ensure no financial loss • Ensuring compliance to bank’s internal control and compliance requirements, card schemes compliances, regional switch regulations. • Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs

• Build, update, and maintain web pages, landing pages, and funnels using WordPress and Elementor • Load, test, and deploy email campaigns using Keap/Infusionsoft • Duplicate, update, and QA marketing campaigns and funnels • Import, organize, and manage CRM data • Create tracking and vanity links • Configure basic on-page SEO for web pages • Run basic reports on marketing metrics and KPIs • Load and publish blog posts and marketing content • Create and publish social media content • Support content creation initiatives • Perform light copywriting and content editing • Conduct light video editing and basic production design • Set up and manage marketing projects using ClickUp • Support weekly workshops and live sessions • Participate in partner planning meetings • Execute co-marketing projects with external partners • Coordinate timelines, tasks, and deliverables across teams

• Develop and execute Digital Solutions & Technology operations strategy aligned with Obsidian’s growth, compliance needs, and culture. • Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software. • Manage MSP resources, ensuring high-quality support and service levels. • Partner with Info Security lead to ensure robust cybersecurity and data protection. • Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices, with a strong emphasis on ITIL and change management in a controlled, regulated environment. • Manage vendor relationships and operations budget. • Support onboarding/offboarding, access management, and end-user training. • Foster a culture of accountability, collaboration, and continuous improvement. • Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans. • Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs. • Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency. • Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics). • Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready.

• Help lead key aspects of our operations, overseeing workflows across our Client Success team, with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams. • Own important cross-functional projects that are leadership’s top priority. You’ll be working closely with our CEO and other members of the leadership team to scale our business. • Potentially own the relationship with some of our largest enterprise clients, serving as a main point of contact throughout their onboarding and being responsible for their overall experience. • Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale. • Proactively remove process roadblocks that stand in the way of the Client team’s success and momentum. • Support in the hiring and onboarding of new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization. • Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.