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Customer Experience Account Manager
Location
Gabon
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Customer Experience Account Manager
Enviri
• Serve as the primary relationship owner for assigned territory accounts. • Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization. • Manage account performance against territory quota and roster metrics. • Conduct regular customer business reviews and present strategic insights cross-functionally. • Proactively reduce churn and identify opportunities to expand service offerings. • Answer customer questions and address concerns in an effective and timely manner. • Monitor account health through analytics and proactive engagement. • Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts. • Collaborate with CX Specialists to ensure order completeness and fulfillment. • Generate actionable customer and performance reports to support operational and financial goals. • Mentor team members as assigned by management.
Job Requirements
- Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
- Minimum 3 years in customer service or account management (5 years with high school diploma).
- Strong communication, analytical, and organizational skills.
- Proficiency in CRM Microsoft Office Suite.
- Willingness to travel up to 30%.
Benefits
- health, dental, vision, life, and disability insurance plans starting on the first day of employment
- paid time off
- wellness benefits
- employee discount program
- tuition assistance
- 401k with company matching
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