• Process, navigate and research unemployment insurance claims • Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation • Research information in databases to resolve complex customer issues • Maintain composure in escalated situations • Operate accurately and efficiently in a fast-paced environment • Handle multiple responsibilities at one time • Work through challenging situations to find an acceptable outcome

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions. • Assist users in navigating the software, managing patient accounts, and utilizing features effectively. • Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform. • Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures. • Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams. • Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling. • Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues. • Collaborate with training teams to improve self-help documentation, FAQs, and user guides. • Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. • Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

• Provide expert service support as L3 specialist for the service • Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed. • Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact. • Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines. • Problem corrective action plan proposals. • Deploying bug-fixes in managed applications. • Gather requirements, analyze, design and implement complex visualization solutions • Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives. • Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests. • Provide technical feedback and mentoring to teammates

This role involves planning and curating personalized travel experiences for clients. Craft personalized travel itineraries to destinations across the globe from Tokyo to Tulum, Santorini to the Seychelles Plan unforgettable cruise experiences, including Caribbean escapes and European voyages Match clients with the perfect stays, experiences, and local gems based on their vibe and vision Stay ahead of travel trends, visa updates, and global happenings Build lasting relationships through empathy, creativity, and concierge-level service Collaborate with trusted partners to deliver seamless, joy-filled journeys