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Anavah Talent

Find your God-given space at a U.S. company. That's the Anavah promise.

Guest Experience Representative

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Nicaragua

Posted

80 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Guest Experience Representative

Anavah Talent

About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are - A hospitality-minded professional who thrives on creating standout guest experiences - A strong communicator with a friendly, clear, and empathetic tone - A proactive problem-solver who remains calm under pressure - Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do - Respond to guest inquiries and feedback with care and efficiency - Resolve issues and turn challenges into positive moments - Coordinate with kitchen and service teams to ensure smooth delivery - Uphold high standards for guest recovery and retention - Support cross-functional collaboration and ad hoc projects

Job Requirements

  • 3+ years in customer success, operations, or client service (U.S. accounts preferred)
  • Guest service, restaurant, or food service experience (required)
  • Strong written English and interpersonal communication skills
  • Critical thinking and ownership mindset
  • Bachelor's degree (honors preferred)
  • Bonus Points For
  • Experience with Grasshopper CX
  • Ecommerce support (chat/email) expertise

Benefits

  • Work From Home
  • Training & Development

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