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Find your God-given space at a U.S. company. That's the Anavah promise.
Guest Experience Representative
Location
Nicaragua
Posted
80 days ago
Salary
0
Seniority
Mid Level
Job Description
Guest Experience Representative
Anavah Talent
About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are - A hospitality-minded professional who thrives on creating standout guest experiences - A strong communicator with a friendly, clear, and empathetic tone - A proactive problem-solver who remains calm under pressure - Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do - Respond to guest inquiries and feedback with care and efficiency - Resolve issues and turn challenges into positive moments - Coordinate with kitchen and service teams to ensure smooth delivery - Uphold high standards for guest recovery and retention - Support cross-functional collaboration and ad hoc projects
Job Requirements
- 3+ years in customer success, operations, or client service (U.S. accounts preferred)
- Guest service, restaurant, or food service experience (required)
- Strong written English and interpersonal communication skills
- Critical thinking and ownership mindset
- Bachelor's degree (honors preferred)
- Bonus Points For
- Experience with Grasshopper CX
- Ecommerce support (chat/email) expertise
Benefits
- Work From Home
- Training & Development
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