Role Description The Bilingual Business Processing Representative supports Account Services by managing and performing a broad range of administrative and operational activities related to account maintenance, documentation processing, and customer support. The role ensures timely, accurate, and compliant handling of requests across multiple functional areas, contributing to operational efficiency, risk mitigation, and a positive customer and stakeholder experience. This position includes a primary focus on impound notices, consumer proposals (insolvency), and municipal ticket processing, while supporting overall Business Processing functions as required. Responsibilities - Manage and process impound notices and garage liens, including: - Reviewing incoming documentation - Validating lien legitimacy - Coordinate with garages, vendors, and internal teams - Determining appropriate action based on cost-benefit and risk - Issuing payments, releases, or abandonment decisions in line with SOPs - Process consumer proposals and bankruptcy-related activities, including: - Reviewing incoming requests (email, Bankruptcy Highway) - Creating and maintaining cases in internal systems (CASS, Salesforce) - Supporting claim setup and follow-ups - Acting as backup support for bankruptcy files as required - Manage parking tickets and municipal infractions, including: - Identifying associated accounts and customers - Creating and maintaining accurate case records - Communicating with customers and issuing payments or responses - Maintaining documentation for audit and reporting purposes - Case & Workflow Management: - Manage assigned workload through case queues (e.g., WIPBIN, Salesforce) - Ensure all cases are actively progressed, followed up, and resolved within service standards - Maintain accurate documentation and updates within internal systems - Meet productivity and quality expectations aligned with operational priorities - Stakeholder Communication: - Liaise with internal teams (Customer Service, Recovery, Legal, Insurance) to support case resolution - Communicate with external stakeholders (dealers, municipalities, trustees, vendors, customers) - Explain processes, clarify documentation requirements, and manage time-sensitive or escalated requests - Risk & Compliance: - Ensure all activities are completed in accordance with internal policies, legal requirements, and established procedures - Identify and escalate complex, high-risk, or time-sensitive cases - Maintain audit-ready documentation and ensure compliance with regulatory requirements - Continuous Improvement: - Identify and recommend process improvements, including SOP enhancements, system updates, and risk mitigation opportunities - Operational Expectations: - Maintain schedule adherence in line with Workforce Management (WFM) requirements - Support team coverage and workload distribution as needed - Flexibility to work overtime as required to meet business needs - Other duties as assigned by supervisor Qualifications - Post-secondary education in Business Administration, Accounting, or related field, or equivalent work experience - 2–3 years of administrative, financial services, or operational experience - Bilingual (French/English) is mandatory - Strong attention to detail and organizational skills - Excellent verbal and written communication skills - Ability to manage multiple priorities in a fast-paced environment - Proficiency in Microsoft Office (Excel, Word, Outlook) - Attention to detail & accuracy - Time management & prioritization - Problem solving & analytical thinking - Communication & stakeholder management - Adaptability & flexibility - Ability to work independently & collaboratively - Develops and maintains good working relationships with members of the internal team and external stakeholders - Enjoys team-building approach of management and department - shares results Requirements - This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion) - This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill - Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes - Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request - Accommodations will take into account the applicant’s accessibility needs - If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331 Benefits - The salary range for this position is $50,800–$60,325 CAD annually. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set

Role Description The Claims organization is dedicated to delivering high‑quality service to our customers and advisors. Our teams process a wide range of financial and non‑financial transactions, ensuring accuracy, timeliness, and strong communication throughout. Our vision is to be an industry leader in service by keeping the customer at the center of everything we do, exceeding expectations through the strength, expertise, and commitment of our people. Reporting to the Manager, the Bilingual Associate Manager plays a key leadership role supporting the day‑to‑day operations of the Claims team. This role will oversee a portion of junior team members and act as a critical partner to the Manager to ensure service excellence, operational efficiency, and business continuity. This position is a remote role; however, candidates must be able to attend periodic on‑site meetings and events as scheduled. Position Responsibilities - Leadership & Team Management - Lead a team of service-focused specialists responsible for delivering core processing and customer support functions across Manulife and former Standard Life systems. - Build, schedule, coach, and mentor a high-performing team aligned to evolving business and staffing needs. - Support the development, growth, and retention of English and Bilingual staff, fostering a positive, engaging, and performance‑driven environment. - Manage employees across multiple Canadian locations and maintain strong, collaborative working relationships. - Operational Excellence - Oversee daily work prioritization, transaction processing, and customer/advisor communications to ensure service levels and quality standards are consistently met. - Identify training needs and skill gaps, ensuring team members maintain strong product knowledge, system expertise, and sound judgment in decision-making. - Monitor and uphold business controls and call quality program, balancing customer satisfaction with appropriate risk mitigation. - Review applications, policies, procedures, and transactions across multiple administrative systems to ensure accuracy and compliance. - Strategic Support & Collaboration - Provide timely decision-making, escalation support, and guidance to team members. - Ensure staffing and resource allocation across functions aligns with daily service-level commitments. - Collaborate—or assign team members to collaborate—with internal partners to support projects, process improvements, and cross-department initiatives. - Act as a key business partner to other internal teams, advisors, and back offices by applying strong customer service and business acumen. - Work Environment - Lead effectively in a high-volume environment, particularly during peak periods, and contribute to ensuring the team remains agile, engaged, and well-supported. Qualifications - 5 years or more of experience leading teams in environments related to claims, investments, operations, or customer service. - Bilingual (French & English) is required. - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Preferred Qualifications - Excellent customer service, communication, and interpersonal skills. - Strong influencing, negotiation, and conflict‑management capabilities. - Solid understanding of Investment and Insurance products and associated administrative systems an asset. - Demonstrated investigative, analytical, and problem-solving abilities, with resourcefulness in identifying issues and innovation in proposing solutions. - Proven ability to adapt, exercise sound judgment, and make clear decisions in a dynamic environment. - Experience developing staff, managing performance, and mentoring high‑potential employees. - Demonstrated ability to build and maintain strong collaborative relationships across departments. Benefits - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. Company Description Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Role Description - Author Japanese/English prompt–golden answer pairs to train and evaluate advanced language models. - Create detailed prompts in Japanese and/or English with constraints and instructions, ensuring natural phrasing and relevance. - Establish evaluation standards for correct responses in Japanese contexts, developing rubrics that account for linguistic nuance and cultural conventions. - Run prompts through models and assess outputs for accuracy, fluency, and cultural fit in Japanese. - Collaborate in QA review processes to ensure consistency and reliability across Japanese-language benchmarks. - Work independently and asynchronously to meet deadlines while improving AI model performance. Qualifications - Native-level fluency in Japanese (written) with strong reading/writing ability in English. - BS or BA from a reputable institution (completed or in progress). - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. - Familiarity with ChatGPT or similar tools. - Based in Japan or able to produce Japan-specific content. Requirements - Experience in teaching, research, editing, or academic writing. - Experience creating evaluation criteria, rubrics, or grading guidelines. - Familiarity with LLMs, prompting, or model evaluation. Benefits - Freelance position with compensation of $25–$30/hour. - Remote work opportunity. - Duration of 2+ months with a commitment of 20+ hours/week. Application Process - Complete an AI-led interview (about 15 minutes). - Complete a 45-minute written assessment focused on writing and rubric creation. - If selected, you will be invited to work on the project. Resources & Support - For details about the interview process and platform information, please check: Mercor Talent Docs . - For any help or support, reach out to: support@mercor.com .

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Bilingual Portuguese STEM Expert Type: Contract Compensation: $18–$22/hour Commitment: 20 hours/week Duration: 1 month Role Responsibilities - Design and optimize STEM-based prompts in Portuguese and/or English with scientific instructions. - Define and document evaluation standards for STEM contexts, ensuring scientific rigor and linguistic clarity. - Conduct model testing and grading, comparing outputs in Portuguese and English for accuracy and clarity. - Support benchmarking and quality assurance to maintain consistency across Portuguese-language benchmarks. - Collaborate in QA processes to ensure tasks meet scientific rigor before integration into official benchmarks. Qualifications - Must-Have: - Native-level fluency in Portuguese (written) with strong English reading/writing ability. - BS or BA in Biology / Physics / Chemistry. - Familiarity with undergraduate-level biology / physics / chemistry topics. - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. - Preferred: - 2+ years of experience in teaching, research, or an applied STEM discipline field. Application Process - Complete an AI-led interview (around 15 minutes). - Complete a 45-minute written assessment that will guide you through writing rubrics. - If selected, you will be invited to work on the project. Resources & Support - For details about the interview process and platform information, please check: Interview Process . - For any help or support, reach out to: support@mercor.com . - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.