Job Title: Community Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment. Responsibilities: Daily Community Engagement: - Actively manage and participate in daily conversations within Slack. - Initiate discussions, encourage participation, and keep the community engaged and connected. - Maintain a professional, welcoming, and upbeat tone across all interactions. Relationship Building & Member Connections: - Introduce and connect members based on shared goals, interests, and needs. - Foster collaboration and meaningful peer-to-peer relationships within the community. - Act as a connector to strengthen engagement and trust among members. Member Check-Ins & Satisfaction Management: - Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. - Identify engagement gaps, concerns, and opportunities for improvement. - Proactively address member needs to ensure long-term satisfaction and retention. Event Coordination & Execution: - Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. - Manage event logistics and ensure a smooth, high-quality member experience. - Support initiatives that deepen relationships and strengthen community bonds. Engagement Tracking & Reporting: - Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. - Record and report insights related to member engagement and satisfaction. - Use data to inform retention strategies and community improvements. Feedback & Survey Management: - Manage satisfaction surveys through tools such as Typeform and email. - Analyze feedback and share actionable insights with internal stakeholders. Retention & Ownership: - Monitor churn indicators and proactively support retention efforts through relationship-building. - Take ownership of community health by identifying gaps and implementing solutions without direct supervision. - Remain flexible and adaptable to evolving community needs and priorities. What Makes You a Perfect Fit - Outgoing, proactive, and confident in starting and maintaining conversations. - Strong relationship-builder with a community-first mindset. - Highly professional communicator across Slack, email, and video calls. - Customer service–oriented with a focus on member satisfaction and retention. - Ownership-driven, adaptable, and comfortable operating independently. - Organized, detail-oriented, and enthusiastic about community engagement. Required Experience & Skills - Excellent, neutral, US-friendly spoken English accent. - Strong written and verbal communication skills. - Proven ability to build relationships and engage diverse stakeholders. - Experience coordinating or supporting member-focused events. - Access to personal equipment suitable for full-time remote work. - Availability to work U.S. hours (ET–PT). - Strong adaptability and willingness to take on evolving responsibilities. Ideal Experience & Skills: - Previous experience in community management, member success, or relationship management. - Background in event planning or customer-facing roles. - Familiarity with Slack and Typeform. - Experience working with U.S.-based clients or understanding U.S. communication styles. - Demonstrated success improving engagement, satisfaction, or retention metrics. - Based in LATAM or Africa (preferred, not required). What Does a Typical Day Look Like? A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will: - Actively engage with members in Slack, starting conversations and responding to discussions. - Introduce members to one another based on shared interests and goals. - Monitor engagement levels and identify members who may need additional support. - Coordinate and prepare for upcoming community events or meetups. - Review feedback, survey results, and engagement data to identify improvement opportunities. - Communicate insights and updates to internal stakeholders. In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. Key Metrics for Success (KPIs) - Consistent daily engagement and participation within Slack. - Member satisfaction scores from check-ins and surveys. - Event attendance and participation rates. - Number and quality of member connections facilitated. - Reduction in churn and improvement in overall retention. - Timely and accurate tracking of engagement metrics. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., sample community engagement or member-connection scenario) - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Community Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment. Responsibilities: Daily Community Engagement: - Actively manage and participate in daily conversations within Slack. - Initiate discussions, encourage participation, and keep the community engaged and connected. - Maintain a professional, welcoming, and upbeat tone across all interactions. Relationship Building & Member Connections: - Introduce and connect members based on shared goals, interests, and needs. - Foster collaboration and meaningful peer-to-peer relationships within the community. - Act as a connector to strengthen engagement and trust among members. Member Check-Ins & Satisfaction Management: - Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. - Identify engagement gaps, concerns, and opportunities for improvement. - Proactively address member needs to ensure long-term satisfaction and retention. Event Coordination & Execution: - Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. - Manage event logistics and ensure a smooth, high-quality member experience. - Support initiatives that deepen relationships and strengthen community bonds. Engagement Tracking & Reporting: - Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. - Record and report insights related to member engagement and satisfaction. - Use data to inform retention strategies and community improvements. Feedback & Survey Management: - Manage satisfaction surveys through tools such as Typeform and email. - Analyze feedback and share actionable insights with internal stakeholders. Retention & Ownership: - Monitor churn indicators and proactively support retention efforts through relationship-building. - Take ownership of community health by identifying gaps and implementing solutions without direct supervision. - Remain flexible and adaptable to evolving community needs and priorities. What Makes You a Perfect Fit - Outgoing, proactive, and confident in starting and maintaining conversations. - Strong relationship-builder with a community-first mindset. - Highly professional communicator across Slack, email, and video calls. - Customer service–oriented with a focus on member satisfaction and retention. - Ownership-driven, adaptable, and comfortable operating independently. - Organized, detail-oriented, and enthusiastic about community engagement. Required Experience & Skills - Excellent, neutral, US-friendly spoken English accent. - Strong written and verbal communication skills. - Proven ability to build relationships and engage diverse stakeholders. - Experience coordinating or supporting member-focused events. - Access to personal equipment suitable for full-time remote work. - Availability to work U.S. hours (ET–PT). - Strong adaptability and willingness to take on evolving responsibilities. Ideal Experience & Skills: - Previous experience in community management, member success, or relationship management. - Background in event planning or customer-facing roles. - Familiarity with Slack and Typeform. - Experience working with U.S.-based clients or understanding U.S. communication styles. - Demonstrated success improving engagement, satisfaction, or retention metrics. - Based in LATAM or Africa (preferred, not required). What Does a Typical Day Look Like? A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will: - Actively engage with members in Slack, starting conversations and responding to discussions. - Introduce members to one another based on shared interests and goals. - Monitor engagement levels and identify members who may need additional support. - Coordinate and prepare for upcoming community events or meetups. - Review feedback, survey results, and engagement data to identify improvement opportunities. - Communicate insights and updates to internal stakeholders. In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. Key Metrics for Success (KPIs) - Consistent daily engagement and participation within Slack. - Member satisfaction scores from check-ins and surveys. - Event attendance and participation rates. - Number and quality of member connections facilitated. - Reduction in churn and improvement in overall retention. - Timely and accurate tracking of engagement metrics. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., sample community engagement or member-connection scenario) - Client Interview - Offer & Background Verification #LI-AG1

Job DetailsJob Location: APIA Frisco, TX - Frisco, TX 75034Position Type: Part TimeSalary Range: $18,700.00 - $22,800.00 SalaryCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Part-Time (Flexible Hours) Compensation: Fee-based, salary range $18,700 - $22,800 paid per completed activity; annual servicing fee prorated and paid bi-weekly About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers

Job DetailsJob Location: APIA Frisco, TX - Frisco, TX 75034Position Type: Part TimeSalary Range: $18,700.00 - $22,800.00 SalaryCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Part-Time (Flexible Hours) Compensation: Fee-based, salary range $18,700 - $22,800 paid per completed activity; annual servicing fee prorated and paid bi-weekly About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers