• Be the manager and owner of yourvilleSHOPPING in your city • Lead and run yourvilleSHOPPING in your city • Create and enliven the local shopping center in your city • Build and engage the social community that supports the shopping center • Contact municipal authorities; the Chamber of Commerce; business associations and senior associations, etc. • Present the franchise-based showcase/event • Propose the project to companies in your city • Collaborate with local media to promote the association's initiatives and values

• Manage and mentor the Contract Intake team, providing guidance, training, and performance feedback. • Establish and enforce best practices for new business intake and project setup processes. • Monitor workload distribution and ensure timely completion of all intake activities. • Oversee review of all matter and contract setup to ensure proper interpretation and compliance with firm standards. • Ensure accurate project setup for billing, revenue recognition, and reporting in alignment with ASC 606 and client guidelines. • Maintain and update documentation of intake processes, workflows, and policies. • Serve as primary point of contact for Finance, Legal, Tax, FP&A, and other teams regarding contract and project setup issues. • Partner with IT and Data Analytics teams to optimize systems and reporting capabilities. • Escalate and resolve complex contractual or billing issues in collaboration with senior leadership. • Identify opportunities for process improvement and automation to enhance efficiency and accuracy. • Lead quarterly project closure reviews and ensure compliance with firm standards. • Support ad hoc projects and contribute to strategic planning for intake operations.

• Provide effective leadership, direction and motivation for all technicians and staff. • Ensure all customer vehicle glass repair and replacement is performed according to Company standards. • Sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. • Maintain inventory and process returns timely. • Recruit and hire staff and technicians. • Educate, train and maintain compliance with company standards. • Monitor individual performance of the technicians and dispatch jobs for them. • Initiate plans to motivate employees to achieve work goals.

• Provide expertise, strong leadership, and management. • Ensure that clinical monitoring activities are performed to the Sponsor’s satisfaction, ensuring timely quality deliverables, within budget and in accordance with applicable Standard Operating Procedures (SOPs), regulations, Good Clinical Practice, and study-specific requirements. • Review visit reports and manage any issues brought to their attention by CRA staff and/or the study team and/or Sponsor. • Oversee Corrective Actions/ Preventive Actions (CAPAs) of assigned staff to ensure timely and sufficient resolution. • Track clinical monitoring metrics such as number of site visits performed, utilization, and timeliness to complete deliverables such as site visit report finalization, follow-up letters, timesheets, expense reports and required training. • May conduct monitoring visits to offer support to project teams. • Participate in the preparation, conduct and resolution of audits and inspections. • Contribute to the development, revision, and implementation of Clinical Monitoring SOPs, processes, and study tools. • Serve as a management contact for sites, project teams, and sponsors when issues related to clinical monitoring and trial management activities must be escalated to ensure communication is maintained and resolution is achieved. • Identify and implement professional development and performance evaluations. • Act as a mentor to team members to ensure growth and career development. • Ensure projects/studies are resourced appropriately by allocating and/or hiring the appropriate staff to deliver project/study goals and by critically analyzing project/study needs while also managing and measuring the workload and requirements of assigned staff. • Conduct Monitoring Oversight Visits to ensure compliance of clinical monitoring team members with regulations, SOP’s, and study requirements. • Prepare and review budgets for RFPs, as assigned. • Participate in Bid Defense Meetings, as assigned. • Perform ongoing reconciliation of clinical monitoring activities against budget. • Perform additional duties assigned by Clinical Monitoring leadership.