Connecting Companies worldwide with Latin American Bilingual Freelancers 💻
IT Support Specialist
Location
Chile
Posted
60 days ago
Salary
0
Seniority
Mid Level
Job Description
IT Support Specialist
Freelance Latin America
We are seeking a client-focused Help Desk Technician (Level 1–2) to provide remote IT support for a growing portfolio of users. This role is ideal for a technician who enjoys solving day-to-day technical issues while delivering an excellent customer experience via phone and email. You will play a key role in ensuring smooth IT operations by troubleshooting, documenting, and resolving user issues efficiently. Duties / Task to perform - Serve as the primary point of contact for user issues via phone and email - Troubleshoot and resolve end-user issues related to Microsoft 365 (Outlook, Teams, OneDrive/SharePoint, password resets, mailbox updates) - Provide support for Windows 10/11 devices, applications, user profiles, and printers - Assist with remote access and basic network troubleshooting (DNS, DHCP, WiFi, VPN) - Set up and configure devices for new users (laptops, workstations, peripherals) - Document all troubleshooting steps, resolutions, and updates in the ticketing system - Escalate complex issues to senior technicians with clear documentation - Follow SOPs and service workflows to meet response and resolution targets - Communicate proactively with users regarding ticket status, timelines, and next steps
Job Requirements
- 1–3 years of IT support experience (preferably in a multi-client or MSP environment)
- Strong hands-on experience with Windows 10/11 troubleshooting
- Experience supporting Microsoft 365 environments (Outlook, Teams, OneDrive/SharePoint, MFA basics)
- Understanding of basic networking concepts (IP addressing, DNS, DHCP, gateways, WiFi, VPN)
- Excellent verbal communication skills with strong phone presence
- Strong written English skills for documentation and ticket updates
- Ability to manage multiple tickets, prioritize effectively, and follow through to resolution
- Customer-first mindset with a professional and personable approach
- Detail-oriented with strong documentation habits
- Ability to work independently and follow structured processes
- Schedule & availability
- Monday to Friday, 8:00 AM – 4:00 PM Eastern Time (US & Canada)
Benefits
- Fully remote work environment
- Stable, long-term collaboration
- Clear scope of responsibilities and structured workflows
- Training and onboarding support
- Opportunity to work with international teams
- Exposure to modern tools and professional processes
- Supportive and collaborative work culture
- Opportunity for skill development and career growth
- 📌 Before You Apply, Please Read:
- At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
- ⏰ These are professional roles with set schedules defined by the client.
- Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
- 🤝 You will be part of the client’s team.
- You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
- 📈 KPIs and goals matter.
- Your performance will be measured to ensure alignment with client expectations and project objectives.
- 🧑🏫 Training may be required.
- You might need to complete training to fully understand your role, tools, and client processes.
- 🎯 Commitment and responsibility are essential.
- We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
- 🚀 Ready to grow your career with us?
- Apply only if you are ready to commit, learn, and take ownership of your role.
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