Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via phone, chat, and email; - Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions; - Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues; - Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults; - Log, prioritize, and escalate incidents according to established incident management procedures; - Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms; - Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets; - Apply customer support best practices to ensure a high-quality user experience; - Maintain a strong understanding of client solutions while meeting established KPIs. What you need to succeed in this role: - Excellent English skills (at least C1 for written and verbal communication); - Proven Technical Support experience; - Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus); - Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators; - Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures; - Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Familiarity with IT ticketing systems and remote support tools. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via phone, chat, and email; - Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions; - Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues; - Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults; - Log, prioritize, and escalate incidents according to established incident management procedures; - Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms; - Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets; - Apply customer support best practices to ensure a high-quality user experience; - Maintain a strong understanding of client solutions while meeting established KPIs. What you need to succeed in this role: - Excellent English skills (at least C1 for written and verbal communication); - Proven Technical Support experience; - Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus); - Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators; - Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures; - Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Familiarity with IT ticketing systems and remote support tools. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via phone, chat, and email; - Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions; - Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues; - Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults; - Log, prioritize, and escalate incidents according to established incident management procedures; - Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms; - Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets; - Apply customer support best practices to ensure a high-quality user experience; - Maintain a strong understanding of client solutions while meeting established KPIs. What you need to succeed in this role: - Excellent English skills (at least C1 for written and verbal communication); - Proven Technical Support experience; - Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus); - Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators; - Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures; - Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Familiarity with IT ticketing systems and remote support tools. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

En Workana, estamos buscando un/a Technical Support Engineer - Help Desk para unirse a una de las empresas de Retail Channel más innovadoras del mercado. Esta oportunidad es para uno de nuestros clientes de España: "una empresa especializada en soluciones digitales de cadenas de restaurantes (marcas como:🍔McDonald’s, Vips, 🍕Domino’s Pizza, Telepizza, Pizza Hut, TGB, 100 Montaditos)." Buscamos un/a Technical Support Engineer con enfoque en soporte técnico avanzado, capaz de analizar incidencias con profundidad, diagnosticar problemas y colaborar estrechamente con equipos de Engineering y Product. Este rol funciona como un puente clave entre soporte y desarrollo. Buscamos un perfil analítico con interés por entender sistemas y resolver problemas técnicos. Sobre el Rol: En el equipo de Help Desk acompañamos a nuestros clientes en la resolución y gestión de incidencias o consultas, brindando soporte de forma eficiente y con empatía. Buscamos asegurar que cada interacción sea una oportunidad para resolver, ayudar y generar confianza. Responsabilidades principales: - Gestionar tickets técnicos escalados desde el equipo de soporte. - Analizar logs, errores y comportamiento del sistema. - Diagnosticar incidencias y clasificarlas (configuración, uso, bug o infraestructura). - Reproducir bugs reportados por clientes. - Resolver incidencias técnicas o proponer soluciones/workarounds. - Escalar casos al equipo de Engineering con el contexto técnico adecuado. - Documentar tickets de forma clara y dar seguimiento con equipos internos. - Priorizar incidencias según su impacto. - Colaborar con equipos de Product y Engineering. Requisitos obligatorios: - Experiencia de 2 a 4 años en Technical Support, Engineering Support, Developer Support o Customer Support técnico. - Experiencia analizando logs y herramientas de monitoreo (ej. Sentry, Grafana). - Capacidad para diagnosticar y reproducir incidencias técnicas. - Experiencia en atención al cliente (teléfono/email). - Conocimientos básicos de desarrollo web (PHP y/o JavaScript, idealmente Vue.js). - Comprensión de estructuras de datos como JSON y XML (APIs e integraciones). - Conocimientos básicos/intermedios en bases de datos (consultas y ajustes simples). - Experiencia con herramientas no-code / low-code (ej. Retool, Zapier). - Experiencia con sistemas de ticketing como Linear, Zoho Desk o similares. - Es indispensable la disponibilidad para trabajar en el horario indicado (11:00 a 20:00 o 12:00 a 21:00, hora España). Esta jornada incluye 1 hora de descanso. - Español avanzado, Inglés intermedio/avanzado y Portugués (deseable). - Ubicación: América Latina. Requisitos Deseables: - Experiencia en soporte técnico en productos SaaS. - Experiencia en el sector restaurantero. - Trabajo cercano con equipos de Engineering o Product. - Soporte de hardware (impresoras, routers, etc.). Habilidades clave: - Comunicación con perfiles técnicos y no técnicos. - Diagnóstico de problemas. - Pensamiento analítico. - Priorización efectiva. - Documentación clara. - Enfoque en resolución de problemas. Condiciones Contractuales: - Modalidad: 100% remoto. - Jornada: Tiempo completo (8h día). - Horario: lunes a viernes - 11:00 a 20:00 o 12:00 a 21:00 (hora España, incluye 1 hora de descanso) - Compensación: entre 2,500 y 3,000 USD mensual. - Contrato: Contratista a través de Workana. - Duración: 12 meses, con posibilidad de renovación basado en buen desempeño. Proceso de selección: - Breve Video Screening asincrónico en Hireflix. - Breve Call con Recruiter de Workana. - Entrevista Técnica Cultural con el cliente. - Test Técnico con CTO del cliente. Si te interesa esta posición y crees que eres el indicado/a aguardamos tu aplicación. En caso de quedar seleccionado/a para continuar, alguien del equipo de Talent de Workana se pondrá en contacto contigo!