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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Customer Support Consultant, German & English, Weekend Shifts
Location
Suriname
Posted
86 days ago
Salary
0
Seniority
Junior
Job Description
Customer Support Consultant, German & English, Weekend Shifts
SupportYourApp
• Deliver outstanding customer support via emails, chats and calls; • Follow internal procedures and SOPs; • Collaborate with internal teams to ensure efficient issue resolution; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.
Job Requirements
- Fluency in German and English (C1 or higher), both spoken and written;
- At least 6-12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits
- Flexible, rotating 6-hour shifts on Saturday and Sunday: 4 PM – 10 PM and 10 PM – 4 AM (Suriname time)
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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