• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more • Serve as a mentor to the wider Customer Success and Support teams • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• Lead implementations from kickoff to go-live across single rooftops and groups. • Ensure dealerships actually use Flai daily and see measurable impact. • Build strong relationships with decision makers and day-to-day champions. • Create accountability around actions, metrics, and next steps. • Triage issues fast, coordinate with product/engineering, communicate clearly. • Create repeatable playbooks for onboarding, training, renewals, expansion, and support handoffs.

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing • Implement retention and growth strategies to boost client retention and find account expansion opportunities • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly

• Manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue. • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey. • Onboard and support Secfix customers through the lifecycle of their certification journey. • Become an expert in ISO 27001, GDPR and other forms of compliance. • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy. • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines. • Write and record educational and technical content for our knowledge base.