• Collaborate with cross-functional teams to understand project requirements and user stories • Design and develop test plans, test cases, and test scenarios based on project specifications • Execute functional, regression, integration, and performance tests to ensure software reliability and adherence to quality standards • Identify, document, and track software defects and inconsistencies using bug tracking systems • Work closely with developers to investigate and troubleshoot issues, providing detailed bug reports and test results • Participate in requirements and design reviews to provide input on testability and quality aspects of the software • Stay up to date with industry best practices and emerging trends in software testing and quality assurance • Contribute to the continuous improvement of QA processes, methodologies, and tools • Collaborate with cross-functional teams to ensure timely and effective delivery of high-quality software solutions • Provide accurate and timely progress reports and test metrics to project stakeholders

• Primary lead for scheduling and coordinating third-party qualification audits. • Monitor and oversee CAPA (Corrective and Preventive Actions) progression and site deviations, ensuring timely resolution and effectiveness. • Facilitate receipt, distribution, and tracking of Sponsor and/or Regulatory audit reports and responses. • Serve as the primary QA liaison for review of global Standard Operating Procedures (SOPs). • Provide backup support for study-based audits across Clinglobal companies as required. • Review of Computerized System validation and change management documents. • Contribute to continuous improvement of QA processes and systems.

• Providing our clients with exceptional service is the foundation of our business. • In Quality Assurance, associates are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. • Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. • Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to the role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs.

• Analyze application scope and translate requirements into clear test plans, workflow maps, and detailed test cases. • Execute end-to-end manual testing lifecycles including Functional, Regression, and Stress testing. • Perform deep backend and API testing using Postman, validating REST services, JSON/XML payloads, and basic SQL queries. • Own defect tracking and reporting in Jira, ensuring clear documentation, reproducibility, and follow-up until resolution. • Support the execution of existing automation scripts, identifying strong candidates to transition manual cases into automated suites. • Collaborate closely with developers, product, and other stakeholders to define environments, clarify logic, and improve overall QA practices. • Maintain clean, updated QA artifacts and ensure test coverage aligns with business and technical requirements.