• Providing our clients with exceptional service is the foundation of our business. • In Quality Assurance, associates are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. • Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. • Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to the role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs.

• Analyze application scope and translate requirements into clear test plans, workflow maps, and detailed test cases. • Execute end-to-end manual testing lifecycles including Functional, Regression, and Stress testing. • Perform deep backend and API testing using Postman, validating REST services, JSON/XML payloads, and basic SQL queries. • Own defect tracking and reporting in Jira, ensuring clear documentation, reproducibility, and follow-up until resolution. • Support the execution of existing automation scripts, identifying strong candidates to transition manual cases into automated suites. • Collaborate closely with developers, product, and other stakeholders to define environments, clarify logic, and improve overall QA practices. • Maintain clean, updated QA artifacts and ensure test coverage aligns with business and technical requirements.

• Develop, maintain, and execute automated UI and API tests for new features and regression coverage • Contribute to the development and improvement of automation frameworks, integrated into CI pipelines • Prepare and manage test data and test environments • Perform root cause analysis of defects and report issues in Jira • Create and maintain test cases and test documentation (TestRail) in collaboration with the manual QA team • Collaborate closely with developers to improve product quality • Work with both automation and manual QA teams to support daily testing activities • Analyse and report automation test results • Participate in test estimation and planning for new features and projects

• Perform functional, regression, integration, and end-to-end QA for ACI MTS (Money Transfer System) including routing, processing, Control Center validations, and settlement flows. • Validate payment messages across standards: ISO20022 MX, SWIFT MT, FED ISO, CHIPS ISO, and crossborder payment flows (MT103, MT202, pacs.008, pacs.009, etc.). • Conduct comprehensive XML message validation—schema compliance, mapping rules, instruction tags, and field-level data accuracy. • Analyze logs, batch jobs, and transaction results using Linux/Unix, PuTTY, shell scripts, and Control Center tools. • Develop and execute UI automation scripts using Java + Selenium WebDriver, and maintain automation frameworks. • Create and manage test assets (Test Plans, Test Scenarios, Test Cases, RTM) in HP ALM, Octane, Jira. • Own the entire Bug Life Cycle—defect creation, prioritization, triage coordination, retesting, and closure. • Participate in Agile/Scrum ceremonies: Sprint Planning, Grooming, Daily Stand-ups, Sprint Reviews, and Retrospectives. • Collaborate with business, development, and client teams for requirement clarification and defect resolution. • Provide clear, timely status updates and maintain strong stakeholder communication.