• Own adoption, renewal, and expansion outcomes for a defined book of SMB–midmarket customers, exceeding quarterly renewal and upsell quotas. • Drive proactive customer engagement, including: Regular cadence check-ins to ensure admin and end-user adoption, Value reinforcement throughout each customer lifecycle stage, Identify and win upsell opportunities through product usage insights, customer goals, and business changes. • Collaborate with CSMs to ensure smooth transition from onboarding to adoption. • Partner with Solutions, Support, and Product to resolve issues, improve workflows, and bring the customer voice back into the business. • Leverage customer data to identify adoption blockers and reinforce value. • Maintain accurate forecasting and account health documentation. • Thoughtfully use AI tools to reduce manual work and improve efficiency in routine account management tasks.

• Work for the HDD industry leader in locating technologies. • Collaborate with teams across the SEA Region. • Travel to assigned SEA regions to conduct business activities.

• Proactively reach out to potential clients via phone and email (outbound) • Schedule appointments and manage your own appointments • Experience in generating your own leads • Build strong relationships and earn the trust of potential clients • Provide information about our organization • Regularly evaluate your activities and results, contributing to the improvement of our processes • Experience in account management, telemarketing, or a similar role is a plus • Skilled at inspiring and persuading others

• Achieve sales booking goals from new and existing accounts based on TCV. • Manage existing clients to secure renewal bookings and cross sell and upsell to drive expected account revenue growth. • Build and close new pipeline in net new and existing accounts. • Serve as the primary point of contact for existing accounts, build strong, long-lasting relationships with key stakeholders and senior management across the account’s corporate and operating organizations. • Work closely with LATRO’s pre-sales and operations teams to ensure seamless service delivery and timely issue resolution. • Recommend innovative solutions that align with clients' objectives and contribute to their business success with a focus on future opportunities related to cloud migration and cloud native solutions and support. • Leverage your in-depth industry knowledge and understanding of telecommunications technologies to provide strategic guidance and advice to existing and new clients with a focus on IN/IT segments of the network – Charging, Value Added Services, and Enterprise functions to drive uptake of LATRO’s managed services. • Articulate and evangelize the vision and positioning of both the company and the full LATRO portfolio of solutions and services to generate interest for further deep dive supported by LATRO’s pre-sales team. • Successfully orchestrate resources and virtual team support around opportunities to ensure success. • Match LATRO’s solutions to the customer’s business needs, challenges, and technical requirements. • Manage complex enterprise sales drives while handling a diverse set of stakeholders within the client organization. • Ensure LATRO’s participation in RFP/I/X/s in assigned territory, provide strategic response input and be part of the bid team to ensure timely and competitive response. • Present at weekly and monthly sales team and wider company meetings the progress of your pipeline and initiatives. • Infuse your past telecom and preferably RAFM solutions sales success into the company’s organization and culture. • Stay up to date with industry trends, competitive landscape, and emerging technologies in the telecommunications sector and provide ideas to management that drive revenue growth and innovation. • Represent LATRO professionally at industry events and other relevant gatherings. • Accurately forecast business on a monthly and quarterly cadence and ensure continuous CRM updates to reflect the state of your business activities.