• Designing and developing all aspects of vision control systems, equipment, and programming using high standards and build upon with innovative ideas. • Writing, implementing, and debugging PLC software. • Providing support to existing vision equipment globally. • Following health, safety, environmental regulations, and safety protocols, (LOTO). • Building mutual trust, respect, and cooperation among all team members. • Communicating across cross-functional groups. • Being responsible for projects from technical specification to startup support. • Developing contingency and disaster recovery plans. • Creating training documentation.

• Own and lead high-severity (Sev 1) customer issues end-to-end, driving structured investigations and clear root cause identification • Act as the senior technical authority on enterprise escalation calls, setting direction and next steps • Serve as the escalation gatekeeper by reviewing and approving all escalations to Engineering, ensuring completeness, clarity, and strong reproduction steps • Validate logs, packet captures, and troubleshooting work before escalation — no premature or vague tickets • Act as the primary technical interface between Support and Engineering, translating customer impact into actionable technical detail • Participate in post-incident reviews and ensure learnings are captured and shared • Guide and mentor Technical Support Engineers and Senior TSEs on complex issues, reinforcing structured troubleshooting and a reproduction-first mindset • Influence documentation quality and contribute to knowledge sharing across the team • Act as the named escalation authority for enterprise customers, providing clarity and confidence during high-pressure situations • Set and uphold technical standards for escalation quality across the Support organization

• Developing and enhancing a SystemVerilog/UVM-based verification environment for safety-critical FPGA designs. • Building scalable testbenches, developing sequences, debugging RTL issues in simulation. • Ensuring compliance with DO-254 DAL A standards.

• Delivery of Fortinet SDWAN solution to 300+ branch offices across US • Ongoing incident ownership and resolution on Fortinet SDWAN • Root cause analysis and preventative recommendations • Escalation management and vendor coordination • Stakeholder communication