• Contact new and unreached leads via phone, text, and email using a phone-first approach • Follow up with leads persistently (often 3-9+ times) until appointment scheduled or status confirmed • Schedule appointments promptly upon lead conversion • Manage lead intake from automated Zapier integrations into Slack • Respond to customer questions and concerns with professionalism and product knowledge • Contact customers with open estimates to follow up on their experience and answer questions • Send proactive updates to customers (e.g., job delays, team arrival notifications) • Serve as liaison between technicians, salespeople, and customers • Update sales dashboard daily (deals closed, deposits, amounts) • Update lead status dashboard (closed, scheduled, open leads) • Generate weekly reports: sales report, lead report, and customer satisfaction report (callbacks & complaints) • Maintain organized records of all lead and customer interactions • Engage in Facebook community groups to build brand presence • Reach out to group admins for promotional opportunities • Generate organic leads through community engagement • Assist with general administrative tasks as needed • Complete manager turnover calls or send templated communications when needed • Support business owner with operational efficiency

• Monitor and manage high-volume email accounts, ensuring every client inquiry and project update is actioned or flagged. • Serve as a primary point of contact for national sign companies, providing professional updates on project status and completion. • Act as a bridge between the Office Manager, the Design team, and the Install Manager to ensure "lost in translation" moments are eliminated. • Maintain and update the job board to reflect real-time project statuses, billing readiness, and scheduling changes. • Assist in coordinating schedules for the install crews, ensuring they have the necessary project details and documentation before arriving on-site. • Ensure completion photos and "Proof of Install" packets are sent to customers within 24 hours of job completion to trigger the billing process. • Shadow the Office Manager to document current workflows and suggest improvements or automations. • Create and maintain a library of Standard Operating Procedures (SOPs) to help the company scale efficiently. • Provide administrative support for complex permitting processes, including uploading documents to city portals and gathering site plan details. • Coordinate with the field team to track the arrival of large-scale signage shipments and crates.

Job Title: Work From Home-Online Hotel Coordinator-Entry Level About Us: We are a travel planning company dedicated to creating unforgettable experiences for every type of traveler. From romantic getaways and family vacations to group trips and business stays, we provide personalized hotel and resort booking services with care and attention to detail. Position Overview: We’re looking for a motivated and detail-oriented Online Hotel Coordinator to join our remote team. This is an entry-level role ideal for someone eager to begin a career in the travel industry. You’ll help match clients with the perfect hotel accommodations, manage bookings, and provide outstanding customer support throughout the planning process. Key Responsibilities: Assist clients in researching and booking hotel and resort accommodations Respond to inquiries via email, phone, or chat in a timely, professional manner Review client preferences to recommend suitable lodging options based on budget, location, and travel dates Manage reservation details and updates using booking tools and systems Maintain accurate client records and documentation Support post-booking needs such as changes, special requests, or follow-up questions Stay informed on current travel trends, hotel promotions, and destination offerings Qualifications: No prior travel industry experience required—training provided Strong communication and customer service skills Organized, dependable, and detail-oriented Comfortable working remotely and managing tasks independently Tech-savvy with basic knowledge of online platforms (booking systems a plus) Must be 18 years or older with reliable internet access and a computer Passion for travel and helping others plan great experiences What We Offer: Remote, flexible work environment Entry-level onboarding and continuous training Supportive team and professional development opportunities Access to industry tools and hotel booking platforms Travel perks and performance-based incentives Work Environment: This is a remote position with flexible hours. It’s perfect for individuals who are self-motivated, enthusiastic, and ready to start a fulfilling path in the travel and hospitality industry. $40,000 - $60,000 a year

Associate Customer Service Representative Work Mode: Remote Location: Remote - Kohler, WI Opportunity The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach. Specific Responsibilities - Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more. - Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc. - Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment. - Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy. - Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards. - Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives. - Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability. Skills/Requirements - High school diploma or GED required, associate or bachelor’s degree preferred. - A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service. - Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE). - Proficiency in the broader Microsoft Office Suite. - A proactive approach to problem solving and resolution; using trended data to perform root cause analysis and derive actions. - Completion of internal Brand Ambassador Program within first year of employment. - Bilingual in English and Spanish is preferred. Remote Work Requirements (equipment provided) - Applicant will secure and be responsible for paying their own internet expenses. - Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems. - All applicants will be required to have a separate confidential and distraction free workspace with no background noises. - Full focus on delivering a world-class service experience, free from other responsibilities during working hours. - Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM. Closing shifts are required to stay online until 5:02PM. Physical Requirements Work Posture & Movement - Ability to remain in a stationary seated position for extended periods during the workday while performing computer and phone-based tasks. - Ability to occasionally stand, walk, bend, or reach within a typical office or call-center environment. - Manual Dexterity & Use of Equipment - Ability to frequently use hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment. - Ability to handle and manipulate documents or small office materials as needed. Visual & Auditory Requirements - Ability to visually read information on a computer screen, including customer data, order details, and digital communications. - Ability to communicate effectively with customers and colleagues via phone, video, and digital platforms, including the ability to hear and respond to verbal communications accurately. Cognitive & Communication-Related Physical Demands - Ability to concentrate for extended periods while managing multiple customer interactions, systems, and data inputs. - Ability to speak clearly and professionally for sustained periods, including handling high volumes of customer conversations. Environmental Conditions - Work is performed remotely from a home‑based office environment that meets company requirements for confidentiality, ergonomics, and minimal background noise. - The role involves frequent use of digital communication tools and customer relationship management systems. Lifting & Physical Exertion - Ability to occasionally lift or move items such as files, office materials, or equipment, typically up to 10 pounds. - No regular heavy lifting, climbing, or strenuous physical activity required. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.