• Own customer-facing apps • Lead key purchase journeys • Partner with Head of Product Design to drive UX quality across core flows • Partner with Marketing to define and prioritize roadmap items that improve clarity and conversion • Partner with Retention to help drive repeat usage • Design and run A/B tests to validate product hypotheses • Define success metrics, guardrails, and stopping criteria • Query data directly using SQL to analyze funnels and experiment results • Write concise, clear product requirements • Work closely with Design and Engineering to ship iteratively

• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide high-quality customer service to contract holders and repair facilities • Accurately enter and update customer information, interactions, and case details in the applicable CRM • Collaborate effectively with other team members, other departments, as well as coordinate customer support efforts and resolve issues • Achieve claim adjudication, QA, and attendance metrics • Follow established workflows and escalation processes • Handle and resolve customer communications in a professional and timely manner. • Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions • Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues • Assist customers with problem resolution to ensure all insurance requirements are met • Process policies and related document to ensure accurate and efficient flow through the appropriate processing system • Provide assistance to other departments when workload dictates

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. • Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. • Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines. • Process policies and related document to ensure accurate and efficient flow through the appropriate processing system. • Provide assistance to other departments when workload dictates. • Consistently achieve departmental standards of productivity and accuracy. • Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.