• Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures • Define and communicate priorities and resource allocation caps to vendor partners • Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements • Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation • Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables • Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders

Role Description As a TikTok Shop Operations Manager at Modern AI, you will own the operational health, promotion execution, and performance optimization of our TikTok Shop channels across multiple brand partners. This role is responsible for keeping products live, compliant, and optimized, while building repeatable systems to continuously improve Shop Performance Score (SPS) and overall revenue. This is a platform operations role. You will not be responsible for creating images, videos, or ad creative. Key Responsibilities - TikTok Shop Operations & Health: - Own the day-to-day operation of multiple TikTok Shops - Ensure all products are live, approved, compliant, and in good standing - Proactively monitor violations, warnings, suppression risks, and SPS-related health signals - Resolve listing and compliance issues quickly to protect account standing - Product, Promotion & Listing Management: - Manage product listings including titles, descriptions, pricing, availability, and promotions - Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers - Ensure promotional activity is compliant with TikTok Shop policies and does not negatively impact shop health - Implement merchandising best practices to support discoverability and conversion - SPS Optimization & Systems: - Own Shop Performance Score (SPS) and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance) - Build and maintain a repeatable system for monitoring, improving, and protecting SPS across shops - Identify root causes of SPS drops and implement corrective actions - Partner with fulfillment and customer support teams to resolve issues impacting SPS - Inventory & Availability Oversight: - Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues - Coordinate with internal teams and fulfillment partners to maintain accurate stock levels - Flag risks that could negatively impact cancellations, delivery SLAs, or SPS - Performance Tracking & Optimization: - Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS - Analyze trends to identify operational, promotional, or listing-level optimization opportunities - A/B test offers, pricing, bundles, and promotional mechanics (not creative assets) - Produce regular reports with clear insights and recommendations - Quality Assurance & Compliance: - Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards - Stay current on TikTok Shop policy changes, enforcement trends, and best practices - Act as the internal expert on TikTok Shop compliance and SPS requirements - Cross-Functional Collaboration: - Work closely with creative, marketing, customer service, and fulfillment teams to ensure alignment - Ensure promotions are supported by inventory, fulfillment readiness, and operational execution - Train internal stakeholders on SPS drivers, promotion best practices, and operational standards Qualifications - Proven experience managing TikTok Shop or similar marketplace platforms - Strong understanding of Shop Performance Score (SPS) and TikTok Shop health metrics - Experience setting up promotions, discounts, and offers inside TikTok Shop - Highly organized, proactive, and detail-oriented - Comfortable diagnosing operational and performance issues using data - Strong cross-functional communication skills

- Handle and process cardholder disputes, including authorised and unauthorised transactions. - Conduct detailed investigations using internal systems, CRM tools, and external partners. - Validate data accuracy and ensure all documentation meets compliance and card network standards. - Prepare and submit timely, accurate responses to card networks within SLA and regulatory timelines. - Oversee card authorisation processes, including transaction approvals, declines, and reviews. - Support internal teams and clients with dispute outcomes, escalations, and authorisation-related questions. - Maintain up-to-date knowledge of Visa and Mastercard rules, dispute categories, and operational procedures. - Assist with finance operations tasks, reporting, and reconciliation processes. - Collaborate closely with operations, finance, support, and leadership teams to ensure smooth execution. - Contribute to continuous improvement initiatives in dispute resolution, authorisation workflows, and reporting accuracy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CI Azumano is seeking an Operations Manager to support our team. The Operations Manager leads and develops team leaders and travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance. - Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals. - Serve as a SME when working with development, implementation and technology. - Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance. - Strong understanding and application of client policies and processes, determining the impact to the operation team as changes are implemented. - Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements. - Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met. - Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals. - Take calls and answer emails as necessary. Qualifications - High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience. - Proactive approach to systems and processes. - Ability to identify and correct issues before they become problems. - Focus on process improvement and key performance indicators. - Display initiative and ownership and capability of making sound judgements. - Positive role model for all staff and lead by example. - Communication skills. Desired Skills - Bachelor's Degree preferred. Equal Opportunity Statement Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.