• Responsible for responding to all customer requests via email or phone in a timely manner. • Assist patients with clinical program enrollment and registration. • Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels. • Communicate with patients in a kind, patient, and empathetic manner. • Create and promote a positive patient experience. • Provide basic support to patients for smartphone application installation and activation. • Assist patients with basic troubleshooting. • Escalate product issues to appropriate team members. • Fully investigates product issues to assist technical team in troubleshoot • Utilize proper software and tools to maintain records and access technical information • Accountable for all required record-keeping • Collect, analyze, and report on support metrics. • Participate in the creation and continuous improvement of documentation and processes • Build relationships and foster teamwork with team members, leadership, and other departments. • Maintain a HIPAA-compliant environment. • Perform additional duties as assigned.

• Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth) • Capture customer feedback and work directly with Veza’s product team to ensure the voice of the customer is being incorporated into Veza’s product roadmap • Act as an SME on Veza’s Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability • Partner with product, sales, and support teams to align JML processes with broader company goals

• Design and implementation: Design, Test and Deliver API driven integrations between Veza and various products used by our customers. • Customer Engagement & Project Management: Work closely with clients to gather requirements, develop the solution, and partner with customers to successfully deploy the solution in the customer environment. • Technology Integration & Development: Build and manage integrations leveraging Python, REST APIs, SQL and other data sources while working with identity management and ETL processes. • Cross-Functional Collaboration: Partner with engineering, product, and marketing teams to align solutions with customer needs. • Develop and deliver customer enablement sessions to help customers develop the capabilities to build custom connectors themselves.

Position Overview Looking for a flexible remote opportunity where you can connect with people and help bring their travel plans together? We're currently growing our team and inviting motivated individuals to apply for the Remote Customer Engagement Advisor role. In this position, you'll work directly with clients to explore travel options, coordinate reservation details, and ensure their planning experience is smooth and well organized. This role is a great fit for individuals who enjoy communicating with others, staying detail-focused, and working independently in a supportive remote environment. No previous travel background is required—step-by-step training and ongoing support are included. What You'll Be Doing - Engage with clients to understand their travel interests and preferences - Help coordinate personalized travel arrangements that match client needs and budgets - Review and compare available booking options using approved systems - Confirm reservations and ensure itinerary details remain accurate - Provide helpful suggestions to enhance the overall client experience - Communicate professionally through email, phone, and messaging platforms - Support clients with itinerary updates, adjustments, and service-related requests - Maintain organized client records and booking documentation - Participate in onboarding and ongoing development sessions Why Candidates Apply - 100% remote role work from anywhere - Flexible scheduling options available - No prior experience required training provided - Access to travel incentives and partner resources - Supportive team environment with mentorship - Opportunities for long-term growth and advancement What We're Looking For - Strong communication and relationship-building skills - Detail-oriented with solid organizational ability - Comfortable using computers and online tools - Able to work independently in a remote setting - Must be 18 years or older - Must be authorized to work in the US, UK, Mexico, Australia, or Spain - Comfortable communicating in English