• Develop and Implement Tailored Solutions: Design, build, test, and support robust integration solutions that meet specific customer business requirements. • Cross-Functional Collaboration: Work closely with internal teams, including Professional Services, Product Development, Engineering, Support, and Customer Success, to define scope, gather requirements, and deliver high-quality integrations. • Customer Engagement: Serve in a customer-facing role, collaborating directly with clients to understand their needs and tailor integration solutions effectively. • Requirements Translation: Translate functional business requirements into detailed technical specifications and implementation plans. • Documentation and Communication: Maintain clear and concise documentation for all integration processes and tailor communication appropriately for both technical and non-technical audiences. • Troubleshooting and Support: Provide ongoing support for existing integrations, troubleshooting issues, and implementing timely resolutions. • API Management: Utilize REST and SOAP APIs effectively to facilitate data exchange between systems.

• Develop detailed and scalable architectural designs to address client needs. • Run pilot programs with customers to demonstrate feasibility and advantages of proposed Articul8-based solutions. • Work closely with clients to understand their business challenges and technical requirements. • Optimize solutions for performance, reliability, and cost-effectiveness. • Ensure that solutions comply with security best practices and regulatory requirements. • Create comprehensive documentation of the solution architecture and provide training to clients or internal teams. • Collaborate with cross-functional teams, including Applied Research, Engineering, Quality Assurance, and Customer Success. • Mentor and guide junior team members and help build a strong culture of rapid innovation

• Solution Design: Deeply understand customer business challenges, mapping them to technical solutions and crafting compelling AI prototypes on the Articul8 platform that address real business objectives. • Customer Enablement: Lead technical workshops, hackathons, and training sessions to help customers envision AI transformation and empower their teams for ongoing success. • Cross-Functional Collaboration: Work seamlessly with Sales, Product, and Engineering teams to position the platform and deliver best-fit solutions. • Platform Deployment: Oversee installation, configuration, and scaling of the Articul8 platform in customer environments, ensuring high standards of security, reliability, and performance. • Custom Engineering: Develop and implement tailored workflow solutions to meet unique customer needs and requirements. • Infrastructure Optimization: Architect and tune Kubernetes-based environments on AWS, Azure, GCP, and on-premises for infrastructure excellence. • Ongoing Training: Deliver enablement workshops and documentation to support long-term customer autonomy and expansion. • Continuous Improvement: Monitor and refine deployments for cost-effectiveness, performance scalability, and resilience. • Customer Advocacy: Gather feedback and relay it to Product and Engineering, influencing roadmap and product enhancements based on actual customer needs.

• Work directly with our world-class sales team from initial discovery to deal close to shorten sales cycles and improve closing rates • Oversee and participate in initial discovery meetings with customers, providing platform demos and highly technical Proof of Value engagements for both existing customers and new sales opportunities • Be the direct conduit translating customer business challenges into technical solutions, positioning Tanium to effectively solve those challenges • Function as a technical expert throughout sales engagements, ensuring that tactical motions in the pre-sales and POV processes line up with strategic account goals • Partner with field engineering teams to ensure maximum technical effectiveness and consistent customer experience throughout the POV process • Consistently and cogently address our customers’ needs through astute verbal, written, and presentation skills • Build, manage and maintain strong relationships with customers, peers and partners • Actively participate and speak at regional marketing events and conferences • Customer facing Sales and Channel enablement, including training • Operate as a keystone in the sales model, working with the Sales, Marketing, Product, and CS organizations to continuously improve effectiveness and efficiency throughout the customer life-cycle • Travel expected to be 40-60% to engage with customers and prospects in person