Role Description The Training Coordinator plays a pivotal role in ensuring that both internal staff and clients are equipped with the knowledge and skills necessary to effectively utilize WPHR’s systems and services. This role is responsible for developing, delivering, and managing training programs that support operational excellence and client satisfaction. The Training Coordinator is responsible for designing and implementing training initiatives that support the onboarding and continuous development of employees and clients. This role requires strong communication skills, instructional design capabilities, and a deep understanding of payroll and HR systems, particularly UKG Ready. The Training Coordinator will collaborate with internal teams to identify training needs and deliver engaging learning experiences. Responsibilities - Design and deliver training programs for internal staff and clients on payroll, HRIS, and HCM systems, with a focus on UKG Ready. - Develop training materials including manuals, guides, presentations, and e-learning modules. - Coordinate onboarding training for new hires and ensure timely completion of required learning paths. - Conduct live training sessions, webinars, and workshops to support system adoption and operational efficiency. - Assess training effectiveness through feedback, assessments, and performance metrics. - Maintain a training calendar and manage scheduling, logistics, and communication for training events. - Collaborate with subject matter experts to update training content based on system changes and business needs. - Support cross-functional initiatives by providing training and documentation for new processes and tools. - Ensure training programs align with compliance requirements and industry best practices. - Provide one-on-one coaching and support to employees and clients as needed. - Partner with different teams in the review of UKG Ready release notes, identifying potential impacts, and ensuring seamless integration into our existing systems. Qualifications - 3+ years of experience in training coordination, instructional design, or related field. - Experience with payroll and HR systems, preferably UKG Ready. - Strong presentation and facilitation skills, with the ability to engage diverse audiences. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). - Excellent written and verbal communication skills. - Ability to manage multiple projects and priorities in a fast-paced environment. - Bachelor’s degree in human resources, Education, Business, or related field (preferred). - Knowledge of adult learning principles and training evaluation methods. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. To Executive Search Firms and Staffing Agencies World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

Team Carney is seeking a high performing Instructional Systems Designer (ISD) to support a client program. Our ISDs are highly motivated individuals whose primary responsibilities are to analyze, design, develop, and maintain instructional content for web-based and/or instructor-led courses and related training products; and nurture, build and sustain strategic client partnerships. This position is remote This position requires an active Top Secret Security clearance. Responsibilities - Assist and provide guidance on the application of the ADDIE methodology - Collaborate with client personnel to conduct comprehensive Training Needs Analysis (TNA) that identify security competencies, training requirements, goals, learning objectives, topics, instructional strategies, media selection, and training recommendations for a specified audience - Support new development, due to immediate requirements, through front end analysis, training design plans, storyboards, assessments and beta tests - Support maintaining existing products by identifying changes based on policy, events or the Department of Defense Security Skill Standards (DS3). - Develop detailed course design documents that include the course content outline, media treatments, technical specifications, assessment strategy, instructional materials and recommended design approach for the course - Develop and update course storyboards which specifies the flow for audio and text of all content to include graphic design for inclusion in the final course product - Conduct and participate in beta tests for products in development and evaluate for accuracy and instructional effectiveness - Develop and update assessments for courses - Evaluate products for instructional effectiveness - This individual must possess a significant amount of both all-source analytic experience as well as counterintelligence/insider threat analytic experience, with demonstrated experience conducting counter insider threat analysis in support of Insider Threat issues. Requirements - Bachelor’s degree from an accredited university. - Minimum of five (5) years of experience in Instructional Systems Design, and developing online, instructor-led, or instructor-facilitated courses related to DOD training programs, and instructor-led, or instructor-facilitated distance-delivered courses. - Current Personnel (Security) Clearance/ Eligibility (PCL) at the Top Secret level with SCI security clearance/eligibility. - Minimum of five (5) years of experience designing training in the areas of Insider Threat, Counterintelligence, Law Enforcement and/or Personnel Security; knowledge of terminology, methodology, and information gathering techniques, and research and analytical techniques as applied to difficult and complex assignments in security, law enforcement, and counterintelligence analysis. Preferred Requirements - Ten (10) or more years of experience in Instructional Systems Design, and developing online, instructor- led, or instructor-facilitated courses. - Eight (8) or more years of experience designing training in the areas of Insider Threat, Counterintelligence, Law Enforcement and/or Personnel Security; knowledge of terminology, methodology, and information gathering techniques, and research and analytical techniques as applied to difficult and complex assignments in security, law enforcement, and counterintelligence analysis. - Experience leading instructional development projects. Team Carney is committed to delivering exceptional results and fostering an inclusive environment where every member can thrive. Salary is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. The projected compensation range for this position is provided within the posting and is based on full-time status. Part-time staff receive a prorated salary based on regularly scheduled hours. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements) and is just one component of Team Carney's total compensation package for employees. General Salary range for ALL full time positions: $50,125 - $185,650 annually. Carney offers a full suite of benefits to our employees, including: • Multiple medical options (BCBS CareFirst) • Dental (BCBS CareFirst) • Vision insurance (BCBS CareFirst) • Carney paid life and disability • 401k with match • Flexible Spending Accounts • Health Spending Accounts • Paid time off • 11 paid holidays • Education/Tuition Assistance • Buy-up Plans (additional life, disability, etc.) • Employee Assistance Program (EAP) Carney also offers these additional benefits as part of our commitment to valuing employees: • Parental leave (six weeks paid) • Student loan repayment • Get Out and Learn (up to $200 annually to learn almost anything!) • Get Out and Run (up to $200 annually to participate in fitness events!) • Ad hoc training/professional development access We encourage you to learn more about Carney and our total benefits by visiting the www.teamcarney.com Veterans/Disabled

Instructional Designer (Hybrid) - São Paulo Sao Paulo, SP, Brazil (Hybrid) Job Description Role Purpose The Instructional Designer is responsible for developing educational solutions, including a detailed schedule of learning objects to be created by the content analyst team, following predefined methodologies and strategies. The ID conducts client briefings, ensures quality, and oversees on-time delivery of all learning components.  Key Accountabilities Analysis, Research & Requirements Gathering - Conduct analysis, research, and collection of requirements and resources. - Participate in client briefings to fully understand project needs.  Educational Structure & Team Coordination - Oversee the entire educational structure, coordinating with all team members to ensure clarity and alignment. - Ensure project outcomes meet client expectations within agreed timelines.  Instructional Planning & Development - Create instructional plans and schedules. - Develop teaching plans and supervise onsite training events.  Internal Development & Client Interaction - Participate in internal training for self-development. - Potentially monitor client onsite activities. - Interact directly with clients during project development, supporting content creators and guiding the team on educational technical content.  Candidate Profile Education & Experience - Bachelor’s degree in Education or a related field. - Postgraduate studies in Instructional Design or Neuroscience preferred. - Previous experience as an Instructional Designer.  Instructional Design Expertise - Proficient in designing educational solutions, behavior-based learning paths, and events. - Strong understanding of adult learning theories, self-directed learning, neurolearning, and learning methodologies. - Experience with learner‑centered experience design, including UX methods, Design Thinking, and the use of AI in instructional design. Skills - Risk and instructional constraints analysis. - Experience mapping, learning objective definition, resource/media selection, and instructional matrix detailing.  Additional Experience - Experience with training facilitation is an advantage.  Working scheme: hybrid - São Paulo Contract: Indefinite period. Job Info - Job Identification2600170 - Job CategoryTechnical and Professional - Job ScheduleFull time - Locations Rua Alexandre Dumas 2100 Sala 51 Santo Amaro, Sao Paulo, Sao Paulo, 04717-004, BR(Hybrid)

Have you worked as a Teacher? We are looking for you!! Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs. **To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX. Description Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work, to contribute to the growth and success of Working Solutions. This position reports to the Director of Agent Development. - Complete research and/or training necessary to thoroughly understand the client’s business and project requirements. Meet with clients to determine preparation needs. - Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development. - Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information. - Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects. - Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents. - Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance. - Respond to preparation-related PRO questions as needed; Provide encouragement and recognize accomplishments when appropriate. - Document and implement programs, processes and procedures as needed. - Provide results reporting to Working Solutions management and/or client as requested. RequirementsMust be a US citizen or permanent resident to be considered for full-time employment - All of our Instructors possess a Bachelor's degree (required) or higher, preferably related to Education. - Teaching experience is essential – We love to see experience teaching children and creating curriculum (virtual experience is not a requirement, but a plus). Teaching is a requirement for consideration. - Communicate, Communicate, and Communicate! Success in this area is so important and goes hand in hand with the ability to really motivate learning. - Working from home requires organization and independently driven individuals. Instructors are highly motivated and able to learn and communicate lots of information. - If you’re able to successfully prioritize moving at lightning speed this is a great opportunity. Also, it’s all about the details, so being able to multitask without accuracy or quality suffering is key! - Working virtually requires excellent computer skills…your computer will be your best friend! We use numerous teaching tools and programs, so instructors need to be open to new learning these systems quickly. - And last, but not least - willingness to HAVE FUN, be creative, and inspire learning! - Education degree preferred, not required - 3-5 years classroom and/or virtual training experience - Knowledge of call center processes and techniques a huge plus - Come learn from the experts in this field and be part of a rapidly expanding, forward-thinking and exciting organization! Working Solutions - The Global Leader in Agent and Technology Solutions for Enterprise Contact Centers. Check us out at workingsolutions.com or find us on glassdoor.com. In addition to a competitive base salary, Working Solutions employees are eligible for a comprehensive benefits package including, but not limited to: - Annual merit increases - Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match - Generous paid time off, holidays, and volunteerism time - An amazing company culture and all the benefits of fully remote work We believe in providing equal pay for equal work. Our compensation practices are designed to ensure fairness and are regularly reviewed to maintain this standard.