Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities - Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments - Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions - Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process - Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences - Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options Qualifications Qualifications & Experience - Bachelor's degree in Computer Science or equivalent work experience - 5+ years of technical support experience with demonstrated progression in responsibility - 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities - Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization - Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers - Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent) - Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences - Ability to obtain US security clearance (US citizenship required) - Schedule: Monday-Friday, 9:00 AM - 6:00 PM Eastern - On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required Preferred Qualifications & Special Requirements - Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions - Experience with Windows operating systems (desktop and server environments) - Healthcare software experience, particularly in medical imaging environments - Strong technical aptitude with ability to quickly learn new technologies and applications Travel Requirements - Minimal travel may be required for training or special projects This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ The base pay for this position ranges from $33.00-38.00 USD per hour within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 33 - USD 38 - hourly

Role Description You will be the specialist who dives deep into the code to diagnose failures, fix bugs, and ensure our platform remains resilient and high-performing. We are looking for someone eager to evolve technically by using state-of-the-art Artificial Intelligence to accelerate error diagnosis and raise the quality standards of our fixes. The "AI-Ready" & Investigative Profile - Be an Investigator: Don't just fix the symptom; use logs and monitoring to understand the root cause. - Accelerate with AI: Utilize tools like Copilot, Gemini, or Cursor to explain anomalous code behavior and suggest optimized fixes. - Focus on Solutions: Turn complex bugs into conquered technical challenges, documenting the lessons learned for the team. Your Responsibilities - Full Stack Bug Fixing: Diagnose and resolve bugs in Java 18+ APIs (Spring Boot) and Vue.js interfaces. - Stability Maintenance: Implement targeted performance improvements in existing modules. - Quality Delivery: Create automated tests (unit/integration) to ensure resolved bugs do not return (regression prevention). - Data Analysis: Perform PostgreSQL queries and ElasticSearch lookups to track reported inconsistencies. - Technical Documentation: Keep the knowledge base up to date with the solutions found. Qualifications - Currently pursuing or have completed a degree/technical course in IT, Computer Science, Systems Analysis, or related fields. - Minimum of 2 years in customer service or technical support (experience with software/SaaS products is a plus). - Solid knowledge of Java 18+ and the Spring ecosystem (Boot, Data). - Basic to intermediate experience with Vue.js. - Understanding of SQL (PostgreSQL) and curiosity regarding ElasticSearch queries. - Familiarity with AI tools for development acceleration. - Knowledge of JUnit, Mockito, or other QA tools. - Advanced English (Mandatory) – you will communicate with people worldwide. - Excellent writing skills in both Portuguese and English, with the ability to explain technical topics. - Comfort in communicating with both clients and internal teams. Requirements - Concepts of Observability (CloudWatch, Grafana). - Knowledge of messaging systems (Kafka) for flow debugging. - Previous experience with Python for simple task automation. Benefits - Contract Type: Independent Contractor (PJ) - Compensation: $5-6/hour - Birthday day off - Compensation plan - 100% Remote work (freedom to work from anywhere). Company Description Headquartered in Silicon Valley with a global team distributed across several countries, our technology solves the complexity of managing translations at scale. With our context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results - all backed by enterprise-grade hosting and security.

• Provide technical support to customers via phone, email, and in-person interactions. • Conduct training sessions and workshops on product usage, best practices, and troubleshooting. • Develop training materials, including user guides, manuals, and video tutorials. • Assist in resolving technical issues, working closely with engineering and support teams. • Gather customer feedback to identify common issues and recommend product improvements. • Stay updated on new product features and industry best practices. • Collaborate with sales and customer service teams to ensure a seamless user experience. • Maintain detailed records of support requests, training sessions, and customer interactions.

• Inbound Telephone Support – perform telephone support as scheduled • E-mail & Chat Support – perform as scheduled • Skill improvement – continually strive to improve cognitive and customer service skills • Assist and educate customers with inquiries related to software and hardware • Focus on quality and customer satisfaction • Clear and thorough documentation of customer interactions required • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP, Account management, Upgrades, Online orders, and Industry events • Willing to fiercely advocate on behalf of and represent the Voice of the Customer • Research and prepare detailed escalations to second level support • Review, manage and follow up on open issues as needed • Project work that includes long and short-term initiatives