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Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Manager – Client & Central Administrative & Event Support - Cigna Healthcare - Remote
Location
United States
Posted
85 days ago
Salary
$95.5K - $159K / year
Seniority
Lead
No structured requirement data.
Job Description
Manager – Client & Central Administrative & Event Support - Cigna Healthcare - Remote
The Cigna Group
Job Title: Manager, Client & Central Administrative Support (Support Resolution Center) Opening Statement You are a steady, trusted leader who knows how to turn complexity into clarity. As Manager, Client & Central Administrative Support within the Support Resolution Center (SRC), you will guide critical client administrative and Open Enrollment workstreams that support teams, clients, and members when it matters most. This role blends operational ownership, people leadership, and partnership across teams to deliver high‑quality results at scale. You will help build smart, resilient operations while developing people and continuously improving how work gets done. Responsibilities This role is accountable for outcomes, integration, and service excellence across client administrative and Open Enrollment support. • Own end‑to‑end delivery, quality, and performance of Client Administrative Support services, including centralized administrative activities, materials fulfillment, communications, and event logistics. • Lead Open Enrollment administrative fulfillment from planning through completion, ensuring timelines, materials, tracking, and execution stay aligned during peak periods. • Partner closely with Customer Event Operations and Segment Operations Professional Administrative teams to ensure clear ownership, smooth handoffs, and consistent client experiences. • Lead, coach, and develop Supervisors and senior‑level analysts, building strong capacity for decision‑making, escalation management, and enterprise‑minded execution. • Ensure Wrike serves as the single intake and visibility tool for all client administrative and OE‑related work, enabling transparency and prioritization. • Drive capacity planning and cross‑hub load balancing in collaboration with other SRC leaders to support seasonal demand, volume spikes, and operational resilience. • Monitor key performance indicators such as volume, turnaround time, quality, and utilization, and take action to improve outcomes. • Sponsor and lead process improvements that simplify workflows, reduce handoffs, improve speed, and support long‑term scalability. • Oversee development and adoption of SOPs, job aids, and workflow standards to ensure consistent execution. • Develop and execute operational plans aligned to sales, segment, and Open Enrollment priorities while managing risk and dependencies. Qualifications Required Qualifications • Minimum of 7 years of experience in client operations, sales administration, or centralized administrative support, including leadership of complex workstreams. • Proven people leadership experience, including direct management of supervisors and/or senior‑level individual contributors. • Demonstrated success owning end‑to‑end delivery of time‑sensitive, high‑volume work, including seasonal or peak execution cycles. • Strong operational judgment with the ability to prioritize, plan, and execute using data, defined processes, and management best practices. • Experience coordinating work across teams in a matrixed environment and resolving dependencies with urgency and professionalism. • Proficiency using workflow or intake management tools (such as Wrike) to manage demand, execution, and visibility. • Clear, confident communication skills that support alignment with leaders, peers, and stakeholders. Preferred Qualifications • Bachelor’s degree in business, operations, or a related field. • Experience working within a Support Resolution Center or hub‑based operating model. • Direct involvement in Open Enrollment administrative or event‑related fulfillment. • Experience leading process improvement efforts focused on standardization, automation, or scalability. • Strong ability to balance hands‑on operational leadership with people development and continuous improvement. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 95,500 - 159,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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AledadeSelf-described as "a new company with an old-fashioned goal," Aledade aims to put healthcare control back into the hands of doctors. Headquartered in Bethesda, Maryland, the compan
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