We are seeking a highly motivated and technically skilled Technical Implementation Manager to lead enterprise customer implementations from onboarding through go-live. This role serves as the primary technical and project management liaison between customers, onboarding and customer success teams, internal implementation resources, and offshore product development and technical support teams.  The Technical Implementation Manager owns the end-to-end implementation lifecycle, with a strong focus on data onboarding, validation, integration, and customer adoption to ensure customers realize value quickly and sustainably.  Responsibilities:     Customer Implementation & Project Ownership   - Serve as the primary point of contact during onboarding and implementation, building trusted relationships with enterprise customers.   - Develop and manage end-to-end implementation plans, including timelines, milestones, dependencies, and risk mitigation.   - Lead customer-facing change management initiatives related to data, workflows, and implementation processes.   - Coordinate cross-functional teams to ensure smooth, timely go-lives and reduced time-to-first-value.     Technical Implementation & Data Management   - Work with clients on finalizing key business decisions with respect to the hierarchy and measures they have contracted for their data tenancy.  - Guide customers through data Kick-off/onboarding, data requirements, validation, and integration to ensure clean, accurate historical & ongoing incremental data.   - Review and validate incoming data files, confirm mapping logic, and identify data quality, formatting, or logic issues.   - Investigate and resolve data-related issues during pre-implementation using structured analysis and file-based validation.   - Act as the technical liaison between customer-facing teams and offshore product development and implementation/technical support teams.     Communication, Training & Enablement   - Translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.   - Deliver implementation training, workshops, and documentation to support customer adoption.   - Maintain and improve implementation knowledge base articles, SOPs, and educational resources.     Continuous Improvement & Cross-Functional Collaboration   - Own incident triage during implementation, driving issues from investigation through resolution.   - Partner with product, engineering, QA, sales, and support teams to improve implementation processes and platform stability.   - Track implementation KPIs and customer adoption metrics, using data-driven insights to identify opportunities for improvement.

Position Overview We are seeking an experienced Adobe Commerce Technical Program Manager (TPM) to support Adobe and jointly led Adobe–Blue Acorn iCi programs. This role provides delivery leadership across multi-solution Adobe Experience Cloud engagements, ensuring alignment between strategy, architecture, and execution. You will coordinate cross-functional technical teams, manage program governance, and drive visibility across all solution tracks to ensure that complex Adobe programs run cohesively and predictably. This position is ideal for someone who thrives in multi-solution, enterprise-scale environments and understands both the technical depth and delivery rigor required for Adobe Experience Cloud programs. Key Responsibilities Program Leadership & Delivery Management - Lead end-to-end delivery across Adobe Experience Cloud programs (AEP, RTCDP, AJO, CJA, AEM Assets, Workfront, Marketo). - Establish and manage governance frameworks including RAID logs, status reporting, program communications, KPIs, and delivery milestones. - Align technical dependencies, sprint planning, and program sequencing with Adobe and client stakeholders. Cross-Functional Facilitation - Partner closely with Adobe architects, Blue Acorn iCi technical teams, and client teams to ensure seamless collaboration. - Coordinate solution tracks to guarantee cohesion, visibility, and accountability across engineering, data, UX, and strategy teams. - Facilitate working sessions, architectural discussions, and integration planning. Technical & Platform Alignment - Understand platform-to-platform interactions and help teams navigate technical constraints, data flows, and environment dependencies. - Guide coordination across dev/QA/stage/prod environments and CI/CD-driven deployment workflows. - Support programs involving multi-platform integrations, migrations, or modernization of Adobe stacks. Required Skills & Experience Adobe Experience Cloud Expertise Broad fluency across key Adobe platforms, including: - AEP (Adobe Experience Platform) - RTCDP (Real-Time Customer Data Platform) - AJO (Adobe Journey Optimizer) - CJA (Customer Journey Analytics) - Adobe Commerce - AEM Assets - Workfront - Marketo Engage Technical Understanding - Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, and activation workflows. - Understanding of multi-environment architecture and deployment processes supporting Adobe Experience Cloud programs. Program Delivery Experience - Demonstrated success managing large-scale, multi-solution enterprise programs. - Experience with agile, scaled agile, or CI/CD-enabled delivery models. - Proven ability to manage complex dependencies, risks, and cross-team integration efforts. About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special! Role Summary The Senior Technical Manager provides technical and architectural leadership for the web and service integration aspects of ATRRS modernization. This role ensures seamless interaction between the modernized Java/Spring Boot services and the existing .NET-based web interface, while maintaining performance, reliability, and long-term maintainability. Key Responsibilities - Lead technical design for Java ↔ .NET service integration - Define, document, and enforce API contracts and interface standards - Resolve complex cross-stack integration and performance issues - Provide technical oversight and mentorship to web developers - Review designs and code for alignment with ATRRS architecture standards - Coordinate technical decisions with systems engineering and data teams - Support integration testing and defect resolution efforts - Define, document, and enforce API contracts and interface standards Clearance: Secret Location: Remote Degree: Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field (Master's degree preferred) Years of Experience: - 10+ years in software engineering or web application development - 5+ years in a technical leadership or architectural role Halvik offers a competitive full benefits package including: Company-supported medical, dental, vision, life, STD, and LTD insurance Benefits include 11 federal holidays and PTO Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements. 401(k) with company matching Flexible Spending Accounts for commuter, medical, and dependent care expenses Tuition Assistance Charitable Contribution matching Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description Who We Are: Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today. We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights. Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics. The Role: In this critical customer-facing role, you will drive the configuration and optimization of our SaaS platform with both speed and precision, ensuring a data-driven approach to decision-making. As a key member of an Agile team, you will iteratively refine system configurations, quickly adapting to feedback and evolving customer needs. Leveraging a consultative approach, you will apply Agile principles, enterprise SaaS configuration techniques, and best-practice rollout strategies to ensure seamless implementation. You will play a pivotal role in translating business requirements into practical, scalable solutions that enhance user experience. Passionate about understanding operational challenges, you are committed to delivering a software experience that exceeds customer expectations. Our ideal candidate thrives in a fast-paced, collaborative environment, enjoys solving complex problems through data-backed strategies, and values transparency and adaptability. In addition to supporting our growing customer base, you will work closely with the Director of Configuration to enhance and refine our configuration processes for continuous improvement. Responsibilities: - Work within an Agile framework to iteratively configure and deploy SaaS solutions - Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement - Rapidly translate customer needs into configurable solutions that align with best practice - Partner with police and government agencies to understand their workflows and operational needs - Analyze and model business processes using BPMN to document and optimize workflows - Document and communicate configuration changes effectively across teams - Own customer escalations and complex technical problem resolution - Create user guides and training materials for configured solutions - Participate in customer training sessions and knowledge transfer - Collaborate with Product team on feature requirements - Collaborate cross-functionally with project management, product, and support teams to refine implementation processes - Maintain up-to-date documentation of configurations, system settings, and best practices - Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner - Ensure compliance with security, data integrity, and regulatory requirements - Provide technical leadership to configuration team members - Drive continuous improvement initiatives across the configuration practice Job Qualifications: - Strong understanding of BPMN and ability to model business processes effectively - Stong customer service orientation - Excellent problem-solving skills and attention to detail - Knowledgeable in data standardization, data mapping, and reporting - Familiarity with Agile methodologies (Scrum, Kanban) and iterative implementation processes - Experience working with government agencies or law enforcement (preferred) - Independent – enjoys taking on new challenges and running with them - Likes working in a collaborative, fast-paced environment - Proficient in JIRA, Confluence, & BMPN - Bachelor’s degree preferred; Master’s degree is a plus - 5+ years of relevant technology/software implementation - 3+ years in a SaaS environment, preferably with Enterprise customers - Able to travel ~ 25% for customer meetings The Ideal Candidate will also be: - A strategic thinker who can balance immediate customer needs with long-term scalability - Comfortable under pressure, with high-stakes deadlines in a fast-paced environment - Skilled in leading customer meetings and presenting to executive stakeholders - Able to translate complex technical concepts into business value propositions - Comfortable with ambiguity and able to create structure in complex situations - Passionate about the Benchmark Analytics mission, and improving outcomes in the public sector What We Offer: - A competitive salary and benefits package - Unlimited paid time off (PTO) - Medical, dental, and vision plan offerings along with 401(k) - Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance - Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance. - The satisfaction that comes with being part of a solution that has real impact in the world - A diverse workforce and inclusive environment that embraces unique contributions and experiences - An empowered culture that encourages creativity and professional growth Estimated Annual Salary Range for this Role: - $95k-$130k, based on experience and location Additional Information: - Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members - Unfortunately, we are not able to sponsor employment visas at this time