• Support standardization, management of data, and workflow optimization for the Medical Affairs team • Oversee long term tracking and trending of high priority items • Manage and report on productivity and performance metrics • Develop consistent and standardized reporting across all teams • Investigate and analyze issues identified by leaders through data • Support Key Performance Indicators (KPI) review for potential Quality and Affordability Initiative (QAI) projects • Track project timelines and develop a comprehensive tracker for ongoing projects • Facilitate multidisciplinary and cross departmental collaboration for project management and QAI development • Lead routine meetings to ensure alignment and progress on projects • Develop tools to improve efficiency and automate tasks

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Workforce Management (WFM) Forecaster & Scheduler supports healthcare operations by delivering accurate demand forecasts and optimized staffing schedules to ensure timely member access and high-quality service delivery. This remote role balances operational efficiency with member experience while adhering to company, regulatory and compliance requirements. Supports complexity of multiple queues, skill groups, omni-channel for a 24/7/365 contact center operations with a key focus on service. Critical responsibility is ensuring accurate capacity planning and scheduling supporting building Caring Connections. Job Duties/Responsibilities: Forecasting & Capacity Planning - Develop forecasts for member contact inbound and outbound volume correctly identifying needs and impact on OPEX - Incorporate healthcare-specific drivers such as seasonality (e.g., flu season), enrollment cycles and regulatory changes - Partner with clinical and non-clinical leadership to align forecasts with member care needs and organizational priorities - Continuously evaluate forecast accuracy to refine models Scheduling & Staffing Optimization - Build and maintain staff schedules that align with forecasted member demand and service level goals - Ensure adequate coverage across functions (e.g., member access, care coordination, claims, authorizations, schedule outreach) - Optimize schedules while accounting for shrinkage factors such as training, compliance activities, and clinical support time - Support shift bids, PTO planning, and schedule adjustments Operational & Intraday Alignment - Collaborate with Real-Time Analysts (RTA) and operations leaders to adjust staffing in response to real-time member demand - Identify and address staffing gaps through overtime, reallocation, and contingency planning - Monitor schedule adherence and recommend improvements while maintaining fairness and operational efficiency Performance Monitoring & Reporting - Track and report on key metrics such as volume, service level, average handle time (AHT), occupancy, and backlog/turnaround times - Analyze trends impacting member access and operational performance - Provide actionable insights and recommendations to improve efficiency and member experience - Compliance & Risk Management - Ensure all WFM processes align with HIPAA and organizational data privacy standards - Maintain confidentiality of employee and member-related data in forecasting and reporting - Support audit readiness and compliance reporting as needed Stakeholder Collaboration - Serve as a liaison between Workforce Management, Operations, Training, Finance, Human Resources, Provider, Marketing and Clinical teams - Communicate staffing plans, risks, and mitigation strategies clearly - Support initiatives that impact member access, care delivery, and workforce utilization Job Requirements: - Experience: - Required: - 5+ years of Workforce Management experience, preferably in healthcare or regulated environments - Must have experience forecasting for contact centers and/or healthcare operations (member access, claims, case management) - Proficiency in WFM tools (e.g., Talkdesk, NICE, Verint, Genesys) and Excel/Google Sheets - Strong understanding of healthcare operations and compliance requirements (including HIPAA) - Preferred: Education: - Required: High School Diploma or GED with experience requirements - Preferred: Bachelor’s degree in Healthcare Administration, Business, Finance, Statistics, or related field or equivalent experience Training: - Required: None Specialized Skills: • Required: - Strong analytical and data interpretation skills - Understanding of healthcare workflows and member access priorities - Attention to detail with a focus on compliance and data privacy - Ability to balance service levels with member experience and business expectations - Effective communication with both operational and clinical stakeholders Licensure: • Required: None Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk; stand; reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com. Pay Range: $77,905.00 - $116,858.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. - Opening/scanning mail received. - Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable. - Total Loss Packets (create and send all documents required per state guidelines). - Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title). - Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them). - Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed. - Follow-up calls to Lien Holders (for documents listed above in the initial call). - Will send out revised packets to the owners/insureds as needed. - Will be held to the internal cycle times and other auditable criteria. - Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines. - Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance. - Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. - Other tasks as assigned by management. Requirements - 1 plus years of office customer service experience - Education: HS degree - Proficient in basic office equipment and with Microsoft products - Ability to identify/analyze vehicle title documents within company and State guidelines - Ability to work closely with State DMV's and Lien Holder entities - Problem solver - Ability to multi-task - Basic 10 key proficiency - Ability to work in a fast-paced environment - Excellent communication skills -- written and verbal - Excellent customer service skills and attitude - Basic math skills - Ability to delegate/prioritize workflow - Ability to work independently or in a team environment - Ability to read/write in English fluently and effectively - Valid driver's license - Occasional overtime as needed Pay $20.26 - $22.84 per hour Benefits Summary: - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

Job Description What Will Your Job Look Like? The Strategic Rideshare Specialist will focus on supporting the company’s Independent Driver Providers (IDPs) starting from sourcing, through the onboarding, training processes, corrective action, and offboarding for their respective market. The Strategic Rideshare Specialist will provide thorough communication with both internal and external stakeholders, as well as ensure compliance with local laws and regulations. The Strategic Rideshare Specialist will have the responsibility for delivering a high level of service to our clients every day, ensuring high operational standards and IDP satisfaction within an assigned geographic area. This will be a Work From Home position. You must reside in the state of Florida. What You’ll Do: - Work with the Independent Driver Provider (IDP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education - Utilize data to develop and deliver performance improvement plans (PIP) - Source for new IDP’s and support their onboarding - Determine and conduct off boarding for providers not meeting contractual obligations - Serve as the first point of contact for all IDP service requests - Own the day-to-day IDP interaction and satisfaction - Conduct on site vehicle inspections and IDP audits to verify compliance with MTM and HIPAA guidelines - Deliver timely, accurate and professional operational support to all IDPs within a specified geographic area and Service Level Agreements - Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of IDP issues - Demonstrate proficiency by providing effective consultation to IDP’s and guidance to internal team members - Recognize opportunities to educate IDP contacts on MTM processes when necessary - Assist with/participate/facilitate regular town hall meetings - Liaise with other internal departments as required to resolve IDP’s issues and questions - Provide ongoing support to IDPs regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance - Meet or exceed assigned KPI’s and business objectives - Meet all compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant IDPs are not performing services for MTM What You’ll need: Experience, Education, & Certification: - High School diploma or G.E.D. equivalent required - Must possess a valid driver's license Skills: - Demonstrate excellent time management and communication skills - Ability to effectively explain business models and technology to a variety of audiences - Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy - Ability to use and navigate through MS Office applications including Outlook, Teams, Excel, Word, and PowerPoint - Analytical in using data to drive operational and cost improvement - Demonstrate a high level of ownership and attention to detail - Must be able to demonstrate strong customer service skills - Ability to maintain positive and team focused during high stress situations - Ability to maintain high level of confidentiality - Ability to prioritize a high volume of projects, pilots, and initiatives - Ability to proactively identify the client’s or member’s needs and circumstances - Ability to recognize, handle and refer situations of an emergent nature Even Better If You Have: - Knowledge of transportation logistics (preferred) - Bachelor’s degree preferred - 2+ years operational experience (in logistics preferred) What’s in it for you: - Health and Life Insurance Plans - Dental and Vision Plans - 401(k) with a company match - Paid Time Off and Holiday Pay - Maternity/Paternity Leave - Birthday Holiday - Casual Dress Environment - Tuition Reimbursement - MTM Perks Discount Program - Leadership Mentoring Opportunities Salary Range: Salary Min: $47, 920 Salary Max: $55,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. #MTM