**REMOTE POSITION! LOCATION: MUST reside within commutable distance of the Lodi, CA. site Schedule: Monday - Friday 9:00am - 6:00pm High Level Communication and Customer Service skills preferred! Strong Computer Skills and MS Office Proficiency a Plus! Dispatch, Routing, analytics experience needed! I. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities - Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. - Works with sites and the service department to optimize routes based on needs of the customer. - Determines the daily level of driver staffing to provide best mix of responsiveness and productivity - Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. - Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area. - Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. - Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues - Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field III. Qualifications A. Education/Experience - Education: High School Diploma or G.E.D (accredited). - Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. - Multi-tasking in a fast-paced work environment with excellent organizational skills. B. Certificates, Licenses, Registrations or Other Requirements - None required. C. Other Knowledge, Skills or Abilities Required - Computer skills with ability to handle multiple programs and systems. - Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices. - Must have the desire and ability to learn Waste Management proprietary software applications. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday. - Normal setting for this job is: Home Office setting. The expected base pay range for this remote position is $ 24.63. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

• A Sr. Process Manager has a solid background in processing management or operations management, The role will analyse, maps, and optimizes organizational workflows to improve efficiency and productivity for our front-line operation teams. • Identify bottlenecks, document current/future states using flowcharting tools, and implement improvements. • Key responsibilities include cross-functional collaboration, performance monitoring, and standardizing operations. • Design and deploy improvements, such as automation, standard operating procedures (SOPs), or reorganization of tasks. • Analysing existing business processes to identify inefficiencies or bottlenecks. • Designing and implementing strategies for process optimisation, cost reduction, and quality enhancement. • Developing and maintaining process documentation to ensure clear communication of workflows across operational teams. • Member of cross-functional teams to drive continuous process improvement initiatives and ensuring alignment of processes with business goals. • Implementing new technologies or tools for agent workflow processing and opportunities to automate and streamline processes. • Partner with training and support to staff on new processes and best practices. • Facilitate and deliver process maps and process redesign sessions with relevant stakeholders. • Assess and manage risks associated with process changes and workflow optimisations. • Maintain a customer-centric approach while designing processes to enhance internal customer satisfaction. • Monitor and report on the success of process changes using relevant metrics and data.

• Reviews, verifies, and accurately enters timesheet and invoice data while ensuring compliance with financial policies and procedures • Identifies discrepancies, missing information, or errors and escalates issues to maintain data integrity and accurate financial records • Maintains Financial Operations by following policies and procedures • Create cases utilizing our CRM system. Resolve assigned CRM cases • Accurately review, verify, and enter data from Timesheets • Accurately review, verify, and enter data from Invoices • Creates, manages, and resolves cases within the CRM system, ensuring timely updates and proper documentation • Processes purchase requests, reviews authorizations, and maintains organized records of transactions, communications, and case activity in alignment with company standards • Process and track purchase requests • Review Authorizations • Maintain organized and up to date records of transactions, cases, and communications • Identify discrepancies, errors, or missing information and report them appropriately • Adherent to company policies, procedures, and confidentiality standards

• Set up, configure, and service Orbs at new and existing verification sites • Ensure each site meets launch-readiness standards (power, connectivity, signage, safety) • Train Orb Operators and store associates to operate and troubleshoot basic issues • Partner with logistics to receive and ship hardware efficiently • Conduct site audits and assist in ongoing maintenance and servicing routines • Communicate status updates and escalation reports promptly to HQ and Manager