• Diseñar y configurar procesos personalizados en Azure Boards. • Definir tipos de work items (Epics, Features, User Stories, Bugs, Tasks). • Configurar estados, transiciones y reglas automáticas obligatorias. • Alinear los flujos de trabajo con la metodología ágil corporativa (Scrum, Kanban o híbrida). • Implementar modelo de gobernanza y control de accesos por rol. • Configurar políticas de repositorio (branch policies, pull request policies). • Estandarizar estructuras de proyectos y repositorios. • Diseñar y configurar pipelines CI/CD en Azure Pipelines. • Implementar validaciones automáticas y templates reutilizables en YAML. • Automatizar despliegues por entorno. • Crear dashboards ejecutivos y operativos con métricas clave: Velocidad del equipo, Lead Time / Cycle Time, Burndown / Burnup, Calidad (bugs, retrabajo), Cumplimiento de compromisos. • Diseñar consultas personalizadas y reportes automatizados. • Documentar el modelo implementado y capacitar a los equipos. • Detectar desviaciones del proceso y proponer mejoras basadas en métricas. • Asegurar la escalabilidad del modelo implementado.

• Deploy and manage cloud resources with Terraform • Read, use, and contribute to existing in-house Hashicorp configuration language (HCL) codebases • Monitor and Manage AWS Cloud based infrastructure • Understand existing and future project specifications with a view to implementing their functionality within the cloud appropriately • Learn and become familiar with in-house CI/CD automations and best practices • Understand security boundaries, specifically in relation to Publicly Identifiable Information (PII) and respond to vulnerabilities

• Ensure reliability, uptime, and performance across GCP environments. • Implement SRE and DevOps best practices with strong focus on automation and scalability. • Build and optimize CI/CD pipelines using GCP-native tools. • Lead observability initiatives using Grafana, Prometheus, Stackdriver. • Troubleshoot production incidents and deliver root-cause fixes. • Apply Infrastructure as Code (Terraform, Deployment Manager). • Partner with cross-functional teams to maintain platform stability. • Champion a proactive, blameless incident management culture. • Drive continuous improvement through emerging cloud and automation technologies.

• Take end-to-end ownership of initiatives: from discovery to maintenance • Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets) • Define and implement patterns for auditability, secure access, logging, traceability, and compliance • Collaborate closely with developers to improve their workflows and experience