• You will work on exciting projects in the field of payroll. • You will cooperate closely with various departments to develop innovative solutions and improve processes, with the opportunity to work for top small and medium-sized enterprises or the next unicorn. • You will advise our clients on all matters related to payroll and act as a knowledgeable point of contact. • You will explain complex topics clearly and help develop tailored solutions. • You will actively contribute to the implementation of new HR software solutions to continuously increase the efficiency of our payroll processes. • You will analyze and optimize existing workflows to save time and resources. • You will take full responsibility for independently processing payroll for a defined group of employees. • You will ensure correct and timely payroll processing in compliance with all applicable tax, social security and employment law regulations. • You will be the first point of contact for employees on questions about payroll, wage tax and social security. • You will handle the resolution of payroll queries and coordinate them with internal departments such as HR and finance/accounting.

• Supporting participants in their day-to-day learning • Guiding participants through their learning process • Explaining and providing assistance with subject-specific content • Supporting the teaching team with feedback • Assisting with daily operational tasks

• You will assume disciplinary and technical leadership of the payroll team (currently seven employees), including resource planning and internal process optimization • You will be responsible for complex wage tax and social security law issues • You will independently manage larger clients of our tax firm from various industries for payroll and salary processing • You will prepare and support payroll tax and social security audits • You will advise our clients on wage tax and social security matters and provide practical recommendations • You will take responsibility for processes and contribute to the development of structures, checklists, and digital workflows

About ConnectPay: ConnectPay is a fast paced, fast growing B2B brand providing connected payroll services to small businesses throughout the United States. ConnectPay provides core payroll services and either provides or coordinates existing providers or ancillary services such as workers compensation and HR services and benefits. At ConnectPay, our team members are our greatest asset. We foster a supportive, collaborative environment that values innovative thinking and professional growth. Our team is empowered with the resources, tools and autonomy they need to drive success for our clients and themselves. Every role contributes to building a streamlined, reliable payroll experience for our clients, all while upholding our core values of integrity, excellence and client-centered service in everything we do. Job Summary: The Onboarding Specialist is responsible for managing and executing the successful onboarding of new payroll clients. This role ensures a seamless transition from sales to production by configuring payroll systems, gathering client requirements, validating data, and delivering training. The ideal candidate is detail-oriented, customer-focused, and experienced in payroll processes. Key Responsibilities: - Serve as the primary point of contact for new clients during the onboarding lifecycle. - Develop and manage project plans, timelines, milestones, and deliverables. - Conduct discovery sessions to gather and document client payroll, HR, and any timekeeping requirements, including best practices, compliance requirements, and system workflows. - Coordinate with internal teams (Sales, Support, Tax, Product, etc.) to ensure successful setup and deployment. - Configure payroll platform based on client-specific needs, including earnings, deductions, tax profiles, general ledger mappings, and reporting. - Validate system setup through test payroll runs and troubleshooting discrepancies. - Deliver training sessions for new clients on how to use the payroll system effectively. - Ensure clients are confident and ready to process their first live payroll. - Document all project details, client communications, and configuration notes. - Identify opportunities to improve implementation processes and overall customer experience. Qualifications - Minimum of 3 years of payroll and tax processing experience. - Strong understanding of payroll processes, payroll tax regulations and compliance. - Proven experience building trust and relationships with clients. - Ability to analyze data, identify discrepancies and solve problems independently. - Proven experience handling sensitive payroll and employee data with discretion. - Able to clearly explain complex information to clients and effectively collaborate with internal and external stakeholders. - Proven experience in problem solving and attention to detail. - Proven experience in balancing personal troubleshooting and seeking guidance. - Good critical thinking skills with the ability to evaluate a situation, identify potential next steps and make informed decisions. - Advanced technical skills with a computer. - Able to work and function in a corporate setting, independently or collaboratively in teams. - Proven experience in using Microsoft Excel or Google Sheets. CP Payroll believes in fair and equitable pay. A reasonable estimate of this role’s hiring hourly range is $25-30/hr. The actual hourly range will depend on a variety of factors, including but not limited to a candidate’s education, training, experience, location, and internal equity. In addition to base salary, all CP Payroll team members receive equity and participate in either an annual bonus plan, based on company and individual performance, or a role-based sales incentive plan. This role is eligible for an annual bonus with a target of 5% of base salary, based on company and individual performance. At CP Payroll, we are proud to offer a comprehensive team member benefits package, including 401(k) with company contributions, group medical, dental, and vision coverage, life insurance, short and long-term disability insurance, and flexible spending accounts. CP Payroll is an equal opportunity employer. We are committed to a work environment free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law.