Become a Digital Payer
Associate Technical Services Engineer
Location
United States
Posted
109 days ago
Salary
$52K - $56K / year
Seniority
Mid Level
Job Description
Associate Technical Services Engineer
HealthEdge
• Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines. • Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions. • Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures. • Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process. • Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities. • Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts for US team collaboration.
Job Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
- 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
- Preferably, experience in the health insurance industry, particularly with healthcare payors.
- 1+ years of experience as a Business Analyst is a plus.
- Strong aptitude for critical thinking, analytical reasoning, and problem-solving.
- Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.
- Experience engaging with customers and managing competing priorities effectively.
Benefits
- Health insurance
- 401(k) plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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