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Associate Technical Services Engineer

EngineerEngineerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2005H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

109 days ago

Salary

$52K - $56K / year

Seniority

Mid Level

Bachelor DegreeEnglishJ2EEJava

Job Description

Associate Technical Services Engineer

HealthEdge

• Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines. • Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions. • Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures. • Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process. • Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities. • Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts for US team collaboration.

Job Requirements

  • Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
  • 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
  • Preferably, experience in the health insurance industry, particularly with healthcare payors.
  • 1+ years of experience as a Business Analyst is a plus.
  • Strong aptitude for critical thinking, analytical reasoning, and problem-solving.
  • Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.
  • Experience engaging with customers and managing competing priorities effectively.

Benefits

  • Health insurance
  • 401(k) plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

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