• Provide excellent customer service via phone and remote technical support • Walk clients through diagnostic procedures to identify and resolve errors • Communicate with vendors to request service, update, and resolve open tickets • Adhere to established methods for responding to and documenting support requests • Perform maintenance tasks on end user devices • Provide ongoing user training and self-fix solutions to clients • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment • Handle escalations from the Tier 1 Help Desk team • Perform Tier 2 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more • Provide limited Saturday coverage as part of an on-call rotation schedule

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence. 🌟 About our Client: The client is a technology company in the financial services sector that provides software solutions focused on risk analysis, compliance, and portfolio insights. Their platform supports financial institutions and advisory firms by enabling data-driven decision-making, regulatory compliance, and operational efficiency. They operate under a B2B SaaS model serving multiple types of financial organizations. ✍ Short Description: This role focuses on resolving technical issues, fixing bugs, and ensuring the quality and reliability of a software platform used by financial professionals. The position involves working across both backend and frontend systems to investigate problems, implement fixes, and validate new feature releases. It also includes proactive monitoring to detect issues early and supporting customer onboarding and implementations. The role collaborates closely with engineering and support teams to improve system stability and prevent recurring issues. 🌎 Location: 100% Remote (LATAM only) 🗣 Language Requirements: Advanced English (C1+) ⏰ Schedule: Full-time, aligned with EST 😀 Start Date: ASAP 💰 Compensation & Benefits: - Competitive salary in USD - Remote-first flexibility. Work from anywhere. - A monthly flexible benefits budget, in addition to your salary. - PTO and paid U.S. holidays 💼 Responsibilities: - Investigate and resolve customer-reported and proactively detected bugs across backend and frontend systems, identifying root causes and implementing fixes - Monitor dashboards, logs, and alert systems to detect issues early and perform proactive health checks across critical workflows - Validate new feature releases in staging and production environments, identifying errors and ensuring quality before and after deployment - Support technical onboarding and implementation for new customers, including data validation, integrations, and issue resolution - Document root causes, resolutions, and recurring issues while contributing to knowledge bases, playbooks, and internal documentation 💡 Qualifications: - 2+ years of experience working with Python and Django for backend development and debugging - 2+ years of experience with JavaScript and React for frontend debugging and issue resolution - Strong proficiency using browser debugging tools such as Chrome DevTools - Experience investigating bugs using logs, error tracking tools, and root cause analysis methods - Ability to monitor systems using dashboards, alerts, and logs to proactively detect issues - Experience with SQL and data analysis for troubleshooting and reporting - Familiarity with staging and production environments, including testing and release validation processes - Experience documenting technical issues, resolutions, and processes clearly 📩 If you meet the experience outlined above, we’d love to hear from you. Please apply, our team is excited about your application and will be in touch as soon as possible.

• Provide operational support for user issues and requests of custom applications modifications • Analyze and translate requirements from user constituents • Assist in coding, configuration, maintenance, installation, testing, and debugging of custom applications • Manage Salesforce system platform security with best practice implementation • Participate in team and client meetings to ensure program needs are met

• Provide customer support via email, chat and other company channels. • Explain solutions clearly. • Analyze and resolve basic issues. • Review logs, integrations, and configurations. • Document applied solutions. • Escalate complex issues to the appropriate teams. • Resolve requests within SLA targets. • Propose process and product improvements to enhance agents’ workflows and the customer experience.