• You are the first point of contact for users of our Infoma software modules in financial accounting • You analyze and classify customer inquiries and document reports in the ticketing system • You handle general customer inquiries and resolve them via remote diagnosis with guidance • For more complex issues, you collect all relevant data and information and prepare them for escalation to the next support level • You regularly use our training, development, and certification offerings to continuously advance your skills

Role Description Ready to work remotely from Portugal while using your Danish language skills in an international environment? Join a growing global team supporting premium automotive and digital service projects. This role is perfect for Danish-speaking professionals who enjoy customer interaction, structured operations, and delivering high-quality service in a stable Monday–Friday schedule. - Handle customer inquiries across different channels - Provide professional support - Resolve issues efficiently - Ensure a smooth and positive customer experience aligned with brand standards Qualifications - Fluent Danish speaker (C2+) - Strong communication and customer-focused mindset - Solution-oriented and proactive approach - Comfortable working in a remote international environment - Previous customer service experience is an advantage Requirements - Candidates must have one of the following: - EU ID - Residence Card - Manifestação de Interesse - Visa Type D + NIF - Please note that visa support is not provided. Benefits - Base Salary: 1500€ (14 months) - Meal Allowance: 7.63€ per working day - Complexity Bonus: 80€ per month (11 months) - Position Bonus (Braga): 20€ per month (12 months) - Health Insurance Company Description Interested candidates are welcome to apply with their CVs in English or send their CV directly to busra.turker@cbtalents.org.

Role Description We are currently recruiting Dutch-speaking Support Specialists on behalf of a leading global Customer Experience company, supporting one of the world's largest international e-commerce platforms. If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is for you. - Provide customer support via phone and email in a professional and friendly manner - Assist with inquiries related to orders, deliveries, payments, and returns - Identify issues and deliver clear, effective solutions - Support external sellers with platform-related questions - Provide information about digital products and services - Escalate more complex cases to internal teams when needed - Accurately document customer interactions in internal systems Qualifications - Fluency in Dutch (mandatory) and good command of English - Previous customer support experience is a plus (not required) - Strong communication and problem-solving skills - Comfortable using digital tools and systems - Ability to work independently in a remote environment - Detail-oriented with a customer-first mindset Benefits - Fully remote role within Portugal - Meal allowance - Health insurance - Full-time contract - Paid training (6 days) with structured onboarding - Career growth opportunities in an international environment - Optional accommodation support (if applicable) Company Description

Role Description We are sharing a specialised part-time consulting opportunity for experienced Concierges with strong professional expertise in guest services, client support, hospitality coordination, and high-touch service delivery. This role supports a research project for one of the world's top AI companies and focuses on using real-world occupational expertise to design high-quality questions related to the day-to-day work of Concierges. Selected professionals will apply their domain knowledge to help shape structured project content grounded in real professional practice, contributing occupation-specific expertise that supports advanced AI training and evaluation work. Key Responsibilities - Occupational Expertise & Research Input - Use professional experience as a Concierge to support a research project for a leading AI company - Contribute domain knowledge grounded in real-world full-time work experience - Help ensure project outputs reflect authentic occupational practice and professional standards - Question Design & Content Development - Design questions related to the occupation of Concierge - Translate day-to-day professional knowledge into structured, high-quality research content - Contribute occupation-specific material that supports AI training and evaluation initiatives - Project Participation & Quality Contribution - Engage consistently in a structured remote project environment - Contribute professional judgment shaped by concierge and hospitality service experience - Support high-quality output through reliable participation and strong subject-matter expertise Qualifications - 4+ years of full-time work experience as a Concierge - Strong professional background in guest services, hospitality support, customer-facing coordination, or related service roles - Ability to contribute real-world occupational insight to structured research work - Strong written communication and analytical thinking skills - Reliable availability for intensive short-term project participation - Current location in the US, UK, or Canada Requirements - Experience translating professional knowledge into structured content or research inputs - Strong understanding of concierge workflows, guest support standards, and service-oriented problem-solving - Ability to contribute precise, profession-specific material in a consistent and high-quality way Benefits - Contribute specialised hospitality expertise to a high-impact AI research project - Help shape AI systems using authentic occupational knowledge from real professional practice - Participate in a short-term sprint project with meaningful domain contribution - Flexible remote work with competitive compensation based on background and location Contract Details - Independent contractor role - Fully remote with flexible scheduling - Hourly compensation listed at $45–$60 per hour for U.S.-based applicants - Compensation will vary depending on professional background and geographic location - Candidates must be based in the US, UK, or Canada - The work is fully asynchronous and can be completed around your schedule - This project is a short-term sprint with a high number of work hours expected to be available - A desktop or laptop computer is required for this project - Chromebook users cannot be accepted for this role - Weekly payments are made via Stripe or Wise based on services rendered - Candidates will be classified as at-will contractors to Mercor - Mercor can meet industry-standard compensation expectations for the current role - Projects may be extended, shortened, or concluded early depending on project needs and performance - Work will not involve access to confidential or proprietary information from any employer, client, or institution - Please note: We are unable to support H1-B or STEM OPT candidates at this time - Start date: Immediate About the Platform This opportunity is available through a leading AI-driven work platform that connects domain experts with frontier AI research projects. Experts contribute to improving advanced AI systems by providing specialised expertise across real-world workflows, structured evaluation, model training support, and domain-specific professional knowledge.