Almendraconsulting

Role Description We are currently recruiting Dutch-speaking Support Specialists on behalf of a leading global Customer Experience company, supporting one of the world's largest international e-commerce platforms. If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is for you. - Provide customer support via phone and email in a professional and friendly manner - Assist with inquiries related to orders, deliveries, payments, and returns - Identify issues and deliver clear, effective solutions - Support external sellers with platform-related questions - Provide information about digital products and services - Escalate more complex cases to internal teams when needed - Accurately document customer interactions in internal systems Qualifications - Fluency in Dutch (mandatory) and good command of English - Previous customer support experience is a plus (not required) - Strong communication and problem-solving skills - Comfortable using digital tools and systems - Ability to work independently in a remote environment - Detail-oriented with a customer-first mindset Benefits - Fully remote role within Portugal - Meal allowance - Health insurance - Full-time contract - Paid training (6 days) with structured onboarding - Career growth opportunities in an international environment - Optional accommodation support (if applicable) Company Description