• Ensure an exceptional end-to-end client experience across all managed IT services • Serve as a primary point of contact for assigned managed services clients • Monitor client satisfaction across service desk interactions, projects, and ongoing support • Proactively communicate service status, escalations, and resolutions • Coordinate with Service Desk, NOC, Engineering, and Project teams to ensure seamless service delivery • Track and manage SLAs, response times, and resolution metrics • Identify recurring issues, trends, and improvement opportunities • Conduct regular client check-ins, QBRs, and service reviews • Ensure accurate documentation of client interactions, feedback, and action items in CRM/PSA tools • Advocate for client needs internally while aligning expectations with contractual scope • Support onboarding of new managed services clients • Assist in renewal readiness by identifying risks and opportunities for service enhancement

Role Description We are hiring Travel Support Representatives to assist clients with hotel reservations and travel planning. This role is ideal for individuals seeking remote work, flexible hours, and a supportive team environment. - Guide clients through hotel booking options - Provide accurate pricing and availability information - Assist with reservation changes or questions - Keep client records organized and up to date - Participate in ongoing training and development Qualifications - Enjoys helping others - Organized and detail-oriented - Comfortable working remotely - Strong communication skills - Hospitality or customer service experience is a plus Benefits - Work-from-anywhere flexibility - Comprehensive training - Travel industry perks and discounts - Supportive leadership and team culture - Opportunity for long-term growth Company Description $25,000 - $75,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• You will be responsible for the reliability of customer support, validating seats/registrations and structuring processes related to this major event. • You will handle seminar-related requests (ticketing, categories, upgrades, postponements, guests, access, logistics…). • You will maintain a maximum 24-hour SLA. • You will validate registrations and attendance. • You will create a clear, well-structured FAQ. • You will propose concrete, actionable improvements.

• Provide assistance through email, chat, and phone communication • Help with itinerary changes, updates, and general travel questions • Provide destination and travel guideline information • Follow up with travelers before departure • Resolve concerns while maintaining a positive customer experience