Insight Financial Services

• Ensure an exceptional end-to-end client experience across all managed IT services • Serve as a primary point of contact for assigned managed services clients • Monitor client satisfaction across service desk interactions, projects, and ongoing support • Proactively communicate service status, escalations, and resolutions • Coordinate with Service Desk, NOC, Engineering, and Project teams to ensure seamless service delivery • Track and manage SLAs, response times, and resolution metrics • Identify recurring issues, trends, and improvement opportunities • Conduct regular client check-ins, QBRs, and service reviews • Ensure accurate documentation of client interactions, feedback, and action items in CRM/PSA tools • Advocate for client needs internally while aligning expectations with contractual scope • Support onboarding of new managed services clients • Assist in renewal readiness by identifying risks and opportunities for service enhancement