• Implementar, administrar y dar soporte a soluciones basadas en IBM Netcool • Diseñar y mantener integraciones de eventos de punta a punta • Desarrollar y ajustar reglas de procesamiento y correlación • Automatizar workflows para mejorar la eficiencia operativa • Resolver incidentes complejos y realizar troubleshooting técnico sobre plataformas críticas • Colaborar en la optimización del rendimiento y estabilidad del entorno de monitoreo • Acompañar iniciativas de mejora continua en contextos de alta exigencia operativa

• Implementar, administrar y dar soporte a soluciones basadas en IBM Netcool • Diseñar y mantener integraciones de eventos de punta a punta • Desarrollar y ajustar reglas de procesamiento y correlación • Automatizar workflows para mejorar la eficiencia operativa • Resolver incidentes complejos y realizar troubleshooting técnico sobre plataformas críticas • Colaborar en la optimización del rendimiento y estabilidad del entorno de monitoreo • Acompañar iniciativas de mejora continua en contextos de alta exigencia operativa

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). • Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. • Ensure our customers achieve fast and lasting success with DataHub. • Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. • Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. • Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. • Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. • Continuously expand your technical skill set through training, certifications, and self-directed learning.

• Responsible for the development, implementation, and maintenance of controls software libraries, PLC hardware design, and documentation for battery energy storage projects and product solutions • Develop and maintain a universal, scalable PLC platform that integrates with multiple project configuration and equipment, including the maintenance of PLC BOM and specification • Develop and maintain the control libraries for the energy storage controller, including the integration of new PCS and Battery configurations into the control libraries • Develop and maintain design documentation, including FMEA’s, System Requirements, Design Standards, and the Controls O&M Manual • Support the development of the application specific HMI/UI for commissioning and operation of the energy storage system • Testing and validation of developed components, including support for factory acceptance tests, on-site commissioning, and site acceptance tests • Vendor oversight – technical oversight of vendors for specific projects • Participate in product planning and roadmap development